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For Companies At a Glance
- Tasks: Engage with customers, take orders, and promote exciting offers.
- Company: Join NAPA Auto Parts, a leading global brand in the automotive industry.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a dynamic team and build lasting customer relationships.
- Qualifications: Must be organised, proactive, and possess great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK focuses on maintaining and expanding the local customer base.
Responsibilities:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Devon employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Devon
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts UK and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your communication skills! Since you'll be taking orders and upselling, being clear and engaging is key. Try role-playing with a friend or family member to boost your confidence before those calls.
✨Tip Number 3
Be proactive in your outreach! Don’t wait for customers to come to you; make those outbound calls to raise awareness about offers and discounts. The more you engage, the better your chances of building that long-term rapport.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm and commitment right from the start. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Parts Advisor in Devon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to engage with our customers!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with what we’re looking for in a Parts Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, just like how you’d speak to our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of parts NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is key for a Parts Advisor role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and confident communication. Role-play common scenarios with a friend to enhance your ability to upsell and build rapport effectively.
✨Show Your Pro-activity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or resolving customer issues, demonstrating your proactive nature will resonate well with interviewers.
✨Emphasise Empathy
Think of instances where you’ve shown empathy towards customers. Being able to relate to their needs and concerns is crucial, so be ready to share these experiences during your interview.