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- Tasks: Join our team as a Customer Service Advisor, handling calls and emails to support customers.
- Company: Alliance Automotive Group is a top distributor of vehicle parts in the UK & Ireland.
- Benefits: Enjoy 28 days annual leave, staff discounts, and a company pension scheme.
- Why this job: Be part of a supportive team that values your wellbeing and offers growth opportunities.
- Qualifications: Experience in customer service is needed; no automotive knowledge required as training is provided.
- Other info: Office-based role in Rotherham with Monday to Friday shifts from 8am to 5pm.
The predicted salary is between 24000 - 36000 £ per year.
Job description:
The Vacancy
We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role, so please ensure that you can reliably commute to: NAPA Way, Rotherham, S668PU.
WHO ARE WE LOOKING FOR?
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company.
Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre‑existing knowledge of cars or the automotive industry is needed as full training is provided!
WHAT WILL YOU BE DOING?
- Answering inbound phone calls and emails from customers
- Responding to voicemails and managing social media interactions
- Product advice for vehicle components (training given)
- Handling pre‑sale and post‑sale customer service enquiries
- General office duties
- Liaising with suppliers, couriers and other departments in support of our customers
Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks.
WHAT’S IT LIKE WORKING WITH US?
Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best. We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day, please see some of the advantages we offer to our team:
- Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks
- 28 days annual leave (5.6 weeks)
- Staff discount available across our full range of products
- Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
- Free onsite parking available 7-days a week
- Secure bike storage for any cyclists among you
- Company pension scheme
So, if you’d like a new challenge and you think you\’d be a good fit for our team, we’d love to hear from you!
Job Types: Full-time, Permanent
Work Location: In person
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Customer Service Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with an upset customer or answering product-related queries. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your teamwork abilities. Since the role requires collaboration across different channels, be prepared to share examples of how you've successfully worked in a team environment in the past. Highlighting your ability to communicate effectively with colleagues can set you apart.
✨Tip Number 3
Research the company and its values. Understanding Alliance Automotive Group's mission and culture will allow you to align your answers with their expectations. This knowledge can also help you ask insightful questions during the interview.
✨Tip Number 4
Prepare for role-playing scenarios. Many customer service interviews include practical assessments where you'll need to demonstrate your skills in real-time. Practising these scenarios with a friend can boost your confidence and improve your performance.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Advisor. Highlight key skills such as teamwork, attention to detail, and problem-solving in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service environments. Include specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Alliance Automotive Group and how your skills align with their values and goals.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism.
How to prepare for a job interview at Genuine Parts Company
✨Show Your Customer Focus
Emphasise your commitment to customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, whether over the phone, online, or face-to-face.
✨Demonstrate Team Spirit
Since the role requires collaboration with colleagues, be prepared to discuss your experience working in teams. Highlight instances where you contributed to a team goal or supported a colleague in achieving success.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult customer situations. Think of a few scenarios where you successfully resolved issues and be ready to explain your thought process and the outcome.
✨Research the Company
Familiarise yourself with Alliance Automotive Group and its services. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
