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- Tasks: Provide top-notch customer service via calls, emails, and social media.
- Company: Dynamic team in Exeter focused on customer experience and personal growth.
- Benefits: 23 days annual leave, staff discounts, bonus scheme, and secure bike storage.
- Other info: Enjoy a shorter work week with flexible shifts and ongoing training.
- Why this job: Join a supportive team where your ideas matter and you can grow.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 24000 - 30000 £ per year.
Type: Full Time
Contract: Permanent
Hours: 40
Location: Exeter
We are looking for new Customer Service Advisors to join our team in Exeter! This is an office based role, so please ensure that you can reliably commute to: Unit 12 Norman Court, Budlake Road, Exeter, EX2 8PY.
WHO ARE WE LOOKING FOR?
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!
WHAT WILL YOU BE DOING?
- Answering inbound phone calls and emails from customers
- Responding to voicemails and managing social media interactions
- Product advice for vehicle components (training given)
- Handling pre-sale and post-sale customer service enquiries
- General office duties
- Liaising with suppliers, couriers and other departments in support of our customers
A shorter work week - 4 days per week, 8am to 7pm, with 1 hour of breaks. Various shifts available - to include 3 weekdays plus 1 weekend day.
SO, WHAT’S IT LIKE WORKING WITH US?
Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best. We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day, please see some of the advantages we offer to our team:
- 23 days annual leave (5.6 weeks)
- Staff discount available across our full range of products
- Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
- Free onsite parking available 7-days a week
- Secure bike storage for any cyclists among you
- Company pension scheme
- Quarterly, director led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing
- Quarterly, reward and recognition awards!
- Bonus scheme.
So, if you’d like a new challenge and you think you'd be a good fit for our team, we'd love to hear from you!
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Customer Service Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of specific examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled calls, emails, or face-to-face interactions, so share those stories that showcase your problem-solving skills!
Be Yourself: We’re looking for dynamic individuals who can bring their personality to the team. Don’t be afraid to let your unique voice shine through in your application. Authenticity goes a long way in making a great first impression!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention specific skills or experiences that relate to the role of a Customer Service Advisor, and show us why you’d be a perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Genuine Parts Company
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they do in the automotive industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Team Spirit
As a Customer Service Advisor, you'll be working closely with others. Be ready to discuss how you've collaborated with teammates in the past. Highlight any instances where you contributed to a team goal or helped a colleague out, as this will show you're a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.