Call Centre Parts Advisor

Job Title: National Call Centre Senior Parts Advisor

Company: NAPA Autoparts Commercials

Location: Milton Keynes CV Branch

Type: Full-Time

NAPA Auto Parts – Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.

With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. Learn more at https://linktr.ee/napaautopartsuk_ireland.

Job Summary: Provide customer service in NAPA CV contact centre for our national key account customers. Ensuring the correct goods are delivered on time, high first-call resolution and supporting the customers vehicle uptime.

Job Description

• Advise customers on parts needed for their vehicles
• Interpret customer enquiries and provide accurate advice on parts
• Locate parts from inventory and order parts as required across multiple sites
• Process customer orders for parts and accessories to enable a one stop shop.
• Maintain customer database
• Provide advice on pricing and promotions
• Liaise with suppliers and manufacturers for parts information
• Preparing quotations and processing invoices
• Building strong relationships with internal teams and external customers
• Identifying, sourcing and ordering vehicle parts using manufacturer systems
• Upholding maximum standards of customer service, quality and compliance
• Managing trade and workshop parts requirements

Responsibilities

• Building strong relationships with internal teams and external customers
• Identifying, sourcing and ordering vehicle parts using manufacturer systems
• Preparing quotations and processing invoices
• Upholding maximum standards of customer service, quality and compliance
• Managing trade and workshop parts requirements

Qualifications

• 2+ years commercial parts experience ideally in the aftermarket.
• Track record in customer service and sales targets.
• Familiarity with MAM Autopart (training available).
• Strong communication and problem-solving skills.
• Willingness to work as part of a team.

Alliance Automotive Group is an equal opportunities employer.