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- Tasks: Take orders, upsell products, and build customer relationships in a dynamic environment.
- Company: Join NAPA Auto Parts, a leading global brand in automotive parts.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Why this job: Be part of a trusted team that keeps vehicles running smoothly.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Parts Advisor in Belfast employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NAPA Auto Parts. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to chat with customers all day. Try role-playing with a friend or family member to get comfortable with upselling and building rapport.
✨Tip Number 3
Be proactive! When you apply through our website, make sure to follow up with a quick email or call. It shows you're keen and ready to jump in, which is exactly what NAPA is looking for!
✨Tip Number 4
Show your enthusiasm! During interviews, let your passion for the automotive industry shine through. Share any relevant experiences or stories that highlight your commitment to customer service and sales.
We think you need these skills to ace Parts Advisor in Belfast
Some tips for your application 🫡
Show Your Passion for Parts: When writing your application, let us know why you're excited about the role of Parts Advisor. Share any relevant experience or enthusiasm for the automotive industry that makes you a great fit for our team.
Tailor Your CV: Make sure your CV highlights the skills and experiences that align with the job description. We want to see how your background in customer service and sales can help us maintain and expand our local customer base.
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and friendliness. We value excellent communication skills, so show us your ability to connect with customers while maintaining a professional tone.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and consider you for the Parts Advisor position!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of products NAPA Auto Parts offers. Understand the differences between OEM parts and aftermarket options, as well as any exclusive brands. This knowledge will help you confidently answer questions and demonstrate your expertise during the interview.
✨Show Your Customer Service Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to upsell and build rapport, as these are key aspects of the Parts Advisor role. Think of specific situations where you turned a challenging customer interaction into a positive experience.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and understand the importance of empathy in customer service. Respond thoughtfully, reflecting back what you’ve heard to ensure clarity.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when working towards deadlines. Share strategies you use to keep track of orders and customer interactions, as this will show your potential employer that you can handle the fast-paced environment of a Parts Advisor.
