Logistics & Ops Manager in Belfast

Comprising over 77 Distribution Centres across 8 countries, Alliance Automotive Logistics stands as the pivotal distribution arm of Alliance Automotive Group and has rooted its reputation on the principles of service excellence, its mission to cultivate and nurture enduring partnerships with its extensive clientele and suppliers, and aiming to provide sustained value and reliability in all its operations. Specialising in providing an unparalleled range of logistical solutions and delivering over 250,000 parts to garages and repair centres throughout Europe, Alliance Automotive Logistics guarantee that garages and fast-fit centres can repair and maintain their customers' vehicles as quickly and efficiently as possible.

Purpose of Job: To ensure the safe and efficient running of our RDCs in Belfast, Cork and Dublin. Support the DC management team, meeting all delivery SLA’s, providing an excellent level of customer service and communication across the organisation.

Key responsibilities and duties - daily tasks will include, but not be limited to:

• Asset management
• Manage teams across 3 separate sites
• Use management information to identify opportunities to reduce costs/waste and improve operational efficiency.
• Manage warehouse layout to maximise operational efficiency.
• Management of daily order workflows.
• Organisation of the various teams including: put away, delivery, order picking, packing and dispatch.
• Manage and monitor stock movements, carry out the required number of stock checks annually, make sure stock systems are maintained and updated.
• Ensure all aspects of depot activities comply with company procedures and policies; necessary actions are taken in response to audit findings within agreed parameters; and staff understand how they can influence costs and contribute to depot profitability.
• Ensure procedures are followed and reviewed in respect of security of stock and premises (including out-of-hours alarm calls).
• Plan, monitor and adjust overall staffing levels to maintain operational efficiency.

People management

• Lead on the recruitment and selection of new members of staff.
• Oversee the induction of new members of staff.
• Manage the performance of direct line reports by agreeing expectations (standards, measures etc.) and providing ongoing feedback.
• Identify staff development needs and put plans in place to meet them, including providing coaching and on-the-job training where appropriate.
• Ensure driver training is organised (accident prevention).
• Deal with staff issues promptly (e.g. under-performance, misconduct, absence) and in line with relevant AAG policies, liaising with HR Advisor as necessary.
• Lead on disciplinary/grievance/recruitment/post-accident investigations and interviews as required.
• Submit weekly absence and overtime calculations to payroll dept.

Customer service management

• Review and improve delivery service to aid business development.
• Process customer returns and warranties effectively and efficiently, in line with company procedures.
• Communicate with our customer service team.

Communication

• Respond to regional management requests in line with specified deadlines.
• Attend regional and review meetings with regional management.
• Escalate all operational and sales issues promptly to relevant regional manager.
• Communicate performance and change information to branch staff on an ongoing basis.

Health and safety - ensure:

• All equipment is recorded accurately and checked regularly;
• Weekly H & S inspections are carried out and remedial action taken accordingly;
• Accidents and incidents are recorded in line with AAG procedure;
• Random vehicle safety checks are carried out;
• Delivery vehicles and warehouse equipment is maintained and serviced in line with agreed frequency.
• Staff, contractors and visitors comply with H & S legislation, encouraging and developing a positive approach to Health and Safety at all levels.

Special requirements

• Previous logistics and man management skills.
• Competent with Microsoft Office Suite: Excel, Outlook, Teams especially.
• Experience with WMS systems, KCS K8 and MAM Autopart is desirable.
• Flexible working pattern to ensure efficient/effective trading.
• Occasional out-of-hours travel requirements.
• Occasional overnight events.
• May be required to drive non-HGV delivery vehicle on occasion.
• Job may involve lifting/carrying/handling goods on occasion – maximum weight 25 kg.
• Any other reasonable task as required.