At a Glance
- Tasks: Lead a dynamic team to deliver exceptional food and hospitality experiences.
- Company: Join Genuine Dining, a people-first catering business in Central London.
- Benefits: Enjoy a Monday to Friday schedule, paid overtime, and great team support.
- Other info: Opportunities for training, progression, and fun company events await!
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong leadership abilities required.
The predicted salary is between 31500 - 38500 £ per year.
About Genuine Dining: At The Genuine Dining Company, we believe that great food brings people together - and so should great workplaces. We are a people-first catering business, passionate about delivering fresh, seasonal, and innovative food experiences across our restaurants, cafés, and retail spaces. Our success comes from our genuine approach to service, our commitment to sustainability, and the personality and passion of our teams. Every member of our team plays an important role in creating a warm, welcoming atmosphere and making sure every customer leaves with a smile.
Role Title - General Manager Catering Manager position is a vital role at The Genuine Dining Co., responsible for overseeing all aspects of catering operations to ensure exceptional service delivery. Located in London, this role offers an exciting opportunity to lead a dynamic team in a company committed to excellence and innovation. This role leads our corporate dining, hospitality, and workplace catering services in a high-profile private equity firm in Mayfair. This high-profile leadership role is responsible for delivering an exceptional food and hospitality experience while maintaining strong financial performance, operational excellence, and being embedded as part of their culture.
The successful candidate will lead a team of 10, oversee both hospitality and catering operations and front of house services, manage client relationships, and drive continuous improvement across service delivery, people development and innovation. We're looking for an experienced and dynamic General Manager to lead our operation and drive excellence across every aspect of the business. You'll be responsible for delivering outstanding customer experiences, leading and developing a high-performing team, and achieving financial and operational targets. Working closely with clients, colleagues and stakeholders, you'll ensure the site operates efficiently, safely and profitably. This is an exciting opportunity for a passionate leader who thrives in a fast-paced environment and is committed to delivering exceptional results.
Key responsibilities
- Lead and manage the day-to-day operations of the business, ensuring high standards of service, food quality and customer satisfaction.
- Take full accountability for financial performance, including budgets, profit and loss, sales growth and cost control.
- Recruit, train, develop and inspire team members to achieve their full potential.
- Create a positive, inclusive and high-performing team culture.
- Monitor and drive key performance indicators (KPIs), including sales, labour costs, food costs and customer satisfaction scores.
- Ensure compliance with all health & safety, food safety and company policies and procedures.
- Build and maintain strong relationships with clients, customers and stakeholders.
- Identify opportunities to improve operational efficiency and enhance the customer experience.
- Manage staffing levels, rotas and workforce planning to meet business needs.
- Lead by example, delivering exceptional service standards and fostering a customer-focused environment.
- Support business development initiatives and identify opportunities for growth.
- Oversee stock management, purchasing and supplier relationships.
- Ensure all audits, inspections and reporting requirements are completed accurately and on time.
Qualifications & Skills
- Proven experience in a General Manager, Operations Manager or Senior Management role within hospitality, catering, retail or leisure.
- Strong commercial acumen with experience managing budgets and delivering financial targets.
- Excellent leadership and people management skills.
- Proven ability to recruit, develop and retain high-performing teams.
- Strong understanding of profit and loss management, labour planning and cost control.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced and customer-driven environment.
- Strong problem-solving and decision-making abilities.
- Experience managing client relationships and stakeholder expectations.
- Knowledge of health & safety, food safety and compliance requirements.
- High levels of organisation, resilience and attention to detail.
- Proficiency in Microsoft Office and operational management systems.
Additional Information
- Monday to Friday schedule - enjoy your weekends!
- Paid overtime opportunities
- Employee assistance programme/ Hospitality action
- Great location - Central London office building
- Supportive team environment with training and progression opportunities within the company
- Training investment
- Meals and drinks while on shift
Interested? We'd love to hear from you. Apply today and bring your energy, passion, and leadership skills to a role where your input truly matters.
Benefits
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity & paternity
- New parents voucher
- Voucher for newlyweds
- Referral bonus
- Annual GDC party / Company events
Genuine Dining - General Manager - London employer: Genuine Dining
Genuine Dining is an excellent employer that fosters a vibrant and supportive work culture, perfect for those looking to thrive in a fast-paced restaurant environment. With opportunities for personal and professional growth, alongside benefits such as a canteen, pension scheme, cycle to work options, and staff discounts, employees are encouraged to develop their skills while enjoying a rewarding career. Join us to be part of a team that values collaboration and customer experience in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Genuine Dining - General Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Genuine Dining. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Genuine Dining
Don't be shy about reaching out to Genuine Dining directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Genuine Dining - General Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Genuine Dining and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Genuine Dining
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
