At a Glance
- Tasks: Lead and optimise infrastructure for energy and water utilities, ensuring stability and security.
- Company: Join Gentrack, a leader in utility transformation with a collaborative culture.
- Benefits: Competitive salary, personal growth opportunities, and a vibrant team atmosphere.
- Other info: Be part of a diverse team passionate about technology and sustainability.
- Why this job: Make a real impact on society and the planet while advancing your career.
- Qualifications: Experience with Microsoft server environments and strong problem-solving skills.
The predicted salary is between 48000 - 72000 £ per year.
The Company
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today's transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:
- Respect for the planet
- Respect for our customers
- Respect for each other
Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.
The Opportunity
This is a senior, hands-on infrastructure leadership role at the heart of our UK & EMEA operations. As Lead Systems Engineer, you will own the stability, security, and resilience of our on-premises and hybrid platforms. You'll act as the regional technical authority and Tier-3 escalation lead, ensuring business-critical systems remain secure, performant, and highly available. You'll combine deep technical expertise with practical leadership, mentoring a small team while staying close to engineering. If you enjoy solving complex problems, improving platforms, and making systems genuinely better, this role is built for you.
The Specifics
- Regional Infrastructure Ownership
- Serve as ICT Site Lead for London and senior technical authority for UK & EMEA
- Own platform stability, resilience, and service continuity
- Act as Tier-3 escalation lead for high-impact incidents
- Partner closely with Global ICT, Security, Cloud, and Network teams
- Advanced Support & Continuous Improvement
- L1 support is primarily delivered through our India-based service desk; this role provides L2/L3 ownership and regional escalation authority for UK & EMEA
- Strengthen escalation pathways between global L1 and engineering
- Reduce repeat incidents through automation, optimisation, and documentation
- Operate within ITIL/ITSM frameworks using Jira Service Management
- Core Infrastructure Engineering
- Design, optimize, and maintain Microsoft server environments (Active Directory, Group Policy, DNS, DHCP, Windows Server), ensuring security hardening, lifecycle governance, and performance resilience
- Maintain security, patching, compliance, and lifecycle management
- Oversee enterprise storage, backup, and disaster recovery capabilities
- Lead DR testing and maintain recovery readiness
- Manage and optimise virtualised platforms (VMware or equivalent)
- Site & Endpoint Oversight
- Provide technical oversight for LAN, WAN, Wi-Fi, and site systems
- Support AV and collaboration technology
- Support Jamf and Microsoft Intune aligned to global standards
- Technical Leadership
- Mentor and prioritise workload for 1–2 Systems Engineers
- Drive engineering standards and operational excellence
- Stay hands-on across infrastructure, escalation, and improvement initiatives
What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):
- Strong hands-on experience with on-prem Microsoft server environments.
- Expertise in Active Directory, Windows Server, Group Policy, and core Microsoft services.
- Experience managing storage, backup, and disaster recovery platforms.
- Solid knowledge of virtualisation platforms (VMware / hypervisors).
- Working knowledge of enterprise networking (LAN, WAN, Wi-Fi).
- Hands-on experience with Jamf and Microsoft Intune.
- Strong working knowledge of Jira Service Management.
- Good understanding of ITIL / ITSM, particularly escalation and problem management.
What we offer in return:
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet
Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.
Lead Systems Engineer in London employer: Gentrack
Gentrack is an exceptional employer, offering a vibrant culture where passionate individuals collaborate to drive transformation in the energy and water sectors. With a strong focus on personal growth, competitive rewards, and a commitment to sustainability, employees are empowered to make a meaningful impact while working alongside a talented team in a dynamic environment. Join us in London and be part of a forward-thinking organisation that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Systems Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Gentrack on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Gentrack's values and recent projects. Show us how your skills align with our mission to drive change through technology.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet, so be ready to tackle some technical scenarios during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the Gentrack team.
We think you need these skills to ace Lead Systems Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Systems Engineer role. Highlight your hands-on experience with Microsoft server environments and any leadership roles you've had. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about technology and how you align with our values at Gentrack. Share specific examples of how you've driven change or improved systems in your previous roles.
Showcase Your Problem-Solving Skills:In your application, don’t shy away from discussing complex problems you've solved in the past. We love candidates who can think critically and improve platforms, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Let’s get started on this journey together!
How to prepare for a job interview at Gentrack
✨Know Your Tech Inside Out
Make sure you brush up on your hands-on experience with Microsoft server environments, especially Active Directory and Windows Server. Be ready to discuss specific projects where you've optimised or maintained these systems, as this will show your technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles, particularly those related to system stability and security. Gentrack values innovative solutions, so think about how you can demonstrate your ability to improve platforms and reduce incidents through automation.
✨Emphasise Team Collaboration
Since Gentrack is all about teamwork, be prepared to talk about how you've mentored others or collaborated with cross-functional teams. Highlight any experiences where you've driven engineering standards or improved processes, as this aligns with their culture of sharing knowledge and raising the bar.
✨Understand Their Values
Familiarise yourself with Gentrack's core values: respect for the planet, customers, and each other. During the interview, weave these values into your responses to show that you're not just a fit for the role, but also for the company culture. This will help you stand out as a candidate who truly aligns with their mission.
