At a Glance
- Tasks: Lead and optimise infrastructure for energy and water utilities, ensuring stability and security.
- Company: Join Gentrack, a leader in utility transformation with a collaborative culture.
- Benefits: Competitive salary, personal growth opportunities, and a vibrant team atmosphere.
- Other info: Be part of a diverse team passionate about technology and sustainability.
- Why this job: Make a real impact on society and the planet while advancing your career.
- Qualifications: Experience with Microsoft server environments and strong problem-solving skills.
The predicted salary is between 48000 - 72000 £ per year.
The Company
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today's transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:
- Respect for the planet
- Respect for our customers
- Respect for each other
Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.
The Opportunity
This is a senior, hands-on infrastructure leadership role at the heart of our UK & EMEA operations. As Lead Systems Engineer, you will own the stability, security, and resilience of our on-premises and hybrid platforms. You'll act as the regional technical authority and Tier-3 escalation lead, ensuring business-critical systems remain secure, performant, and highly available. You'll combine deep technical expertise with practical leadership, mentoring a small team while staying close to engineering. If you enjoy solving complex problems, improving platforms, and making systems genuinely better, this role is built for you.
The Specifics
- Regional Infrastructure Ownership
- Serve as ICT Site Lead for London and senior technical authority for UK & EMEA
- Own platform stability, resilience, and service continuity
- Act as Tier-3 escalation lead for high-impact incidents
- Partner closely with Global ICT, Security, Cloud, and Network teams
- Advanced Support & Continuous Improvement
- L1 support is primarily delivered through our India-based service desk; this role provides L2/L3 ownership and regional escalation authority for UK & EMEA
- Strengthen escalation pathways between global L1 and engineering
- Reduce repeat incidents through automation, optimisation, and documentation
- Operate within ITIL/ITSM frameworks using Jira Service Management
- Core Infrastructure Engineering
- Design, optimize, and maintain Microsoft server environments (Active Directory, Group Policy, DNS, DHCP, Windows Server), ensuring security hardening, lifecycle governance, and performance resilience
- Maintain security, patching, compliance, and lifecycle management
- Oversee enterprise storage, backup, and disaster recovery capabilities
- Lead DR testing and maintain recovery readiness
- Manage and optimise virtualised platforms (VMware or equivalent)
- Site & Endpoint Oversight
- Provide technical oversight for LAN, WAN, Wi-Fi, and site systems
- Support AV and collaboration technology
- Support Jamf and Microsoft Intune aligned to global standards
- Technical Leadership
- Mentor and prioritise workload for 1–2 Systems Engineers
- Drive engineering standards and operational excellence
- Stay hands-on across infrastructure, escalation, and improvement initiatives
What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):
- Strong hands-on experience with on-prem Microsoft server environments.
- Expertise in Active Directory, Windows Server, Group Policy, and core Microsoft services.
- Experience managing storage, backup, and disaster recovery platforms.
- Solid knowledge of virtualisation platforms (VMware / hypervisors).
- Working knowledge of enterprise networking (LAN, WAN, Wi-Fi).
- Hands-on experience with Jamf and Microsoft Intune.
- Strong working knowledge of Jira Service Management.
- Good understanding of ITIL / ITSM, particularly escalation and problem management.
What we offer in return:
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet
Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.
Lead Systems Engineer in London employer: Gentrack
Gentrack is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the North UK Account Director role in the water sector. Employees benefit from significant autonomy in shaping account strategies, alongside ample opportunities for professional growth and development. With a focus on customer satisfaction and revenue growth, Gentrack offers a rewarding environment where your contributions directly impact the success of key accounts.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Systems Engineer in London
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Gentrack!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Lead Systems Engineer position at Gentrack, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Gentrack is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Lead Systems Engineer role at Gentrack!
We think you need these skills to ace Lead Systems Engineer in London
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Gentrack and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Gentrack
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Gentrack.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Gentrack, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
