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- Tasks: Support global services in ITSM, infrastructure, and business applications while driving innovation.
- Company: Join Gentrack, a leading software company focused on sustainable utilities solutions.
- Benefits: Competitive salary, personal growth opportunities, and a vibrant, collaborative culture.
- Other info: Be part of a high-growth organisation with a clear career path.
- Why this job: Make a real impact on society and the planet while developing your skills.
- Qualifications: Experience in systems support, troubleshooting, and a passion for automation.
The predicted salary is between 30000 - 40000 £ per year.
The Company: Gentrack is a publicly listed software company providing leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create a positive impact.
Our Values and Culture: Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: Respect for the planet; Respect for our customers; and Respect for each other. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack, we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people-centric business.
The opportunity: This is a hands-on Systems Engineer role supporting UK & EMEA services across Infrastructure & Connectivity, Business Applications & Automation, and IT Service Management (ITSM). You’ll work closely with global ICT teams and service owners to keep services stable, secure, and easy to use—taking ownership for tickets and improvements and using automation and documentation to reduce repeat issues.
The specifics:
- IT Service Management (ITSM): Operate within ITIL/ITSM practices to deliver strong outcomes in Service Desk Operations, Incident Management, Request Fulfilment, Change Management, Problem Management, Knowledge Management, and Service Catalogue & Self-Service. Produce crisp ticket updates and KB articles that reduce recurrence.
- Infrastructure & Connectivity: Provide troubleshooting and operational support across networking operations, and baseline telemetry; coordinate with security and service owners where policies/approvals sit elsewhere. Support core operations across compute/virtualisation, storage & backup, and data centre coordination, with an emphasis on reliability, lifecycle hygiene, and evidence-quality restores when needed.
- Business Applications & Automation: Administer and support tier-1 enterprise applications and SaaS tenants (baseline configuration, access model alignment, licence enablement, vendor escalation). Contribute to lightweight automation (PowerShell or Python preferred) and repeatable runbooks/workflow patterns that improve fulfilment speed and reduce manual effort. Involvement in the ongoing management of information security guardrails for GenAI usage: approved-tool alignment, secure access patterns, telemetry/usage reporting, and integration with existing governance workflows (e.g., request/approval processes for new AI tools or AI PoCs).
Build working awareness of adjacent ICT domains—Digital Workplace, Identity & Access Management, and Security Operations—so you can spot cross-domain impacts and collaborate effectively (without being the final authority for those domains).
Some important characteristics we are looking for:
- Experience in a systems/infrastructure support role, with proven troubleshooting across networking, on-prem and hybrid/cloud infrastructure, corporate and personal devices including MDM and MAM, and business apps.
- Comfortable working in Jira Service Management / ITSM processes (incident/change/problem), with strong written communication and documentation habits.
- Practical automation mindset (PowerShell/Python preferred) and an inclination to standardise/runbook what you fix.
- A hunger for knowledge and a quick learner with logical thinking.
- Understanding of enterprise GenAI implementation and governance, and any experience with configuration practices that enforce guardrails and align to approved tooling and security requirements (e.g., safe onboarding patterns, usage visibility, and structured approval for new AI tools/PoCs).
- Experience with SQL server infrastructure and Apple device management and troubleshooting is also desirable.
What we offer in return:
- Personal growth – in leadership, commercial acumen and technical excellence.
- To be part of a global, winning high growth organization – with a career path to match.
- A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos.
- A competitive reward package that truly awards our top talent.
- A chance to make a true impact on society and the planet.
Gentrack wants to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.
Junior Systems Engineer in London employer: Gentrack
Contact Detail:
Gentrack Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Systems Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gentrack on LinkedIn. Ask them about their experiences and any tips they might have for landing the Junior Systems Engineer role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL/ITSM practices. Be ready to discuss how you've tackled incidents or changes in past roles. Show us your troubleshooting skills and how you can contribute to keeping services stable and secure!
✨Tip Number 3
Don’t forget to showcase your automation mindset! If you've worked with PowerShell or Python, bring examples of how you've used these tools to improve processes. We love candidates who can think outside the box and streamline operations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Gentrack. Let’s make a positive impact together!
We think you need these skills to ace Junior Systems Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Systems Engineer role. Highlight your relevant experience in systems support, troubleshooting, and any automation skills you have. We want to see how you can contribute to our mission of driving innovation in utilities!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use crisp language and structure your documents well. This will demonstrate your ability to produce ticket updates and knowledge base articles effectively.
Highlight Your Passion for Technology: We love candidates who are passionate about technology and making a difference. Share any personal projects or experiences that showcase your enthusiasm for IT, automation, or sustainability. This will help us see your fit within our vibrant culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Gentrack!
How to prepare for a job interview at Gentrack
✨Know Your Stuff
Make sure you brush up on your knowledge of IT Service Management (ITSM) and the specific tools mentioned in the job description, like Jira. Familiarise yourself with ITIL practices and be ready to discuss how you've applied them in past roles.
✨Show Your Passion for Sustainability
Gentrack is all about making a positive impact on the planet. Be prepared to share your thoughts on sustainability in tech and how you can contribute to their mission of driving change through technology.
✨Demonstrate Your Troubleshooting Skills
Since this role involves a lot of troubleshooting, think of specific examples where you've successfully resolved issues in systems or infrastructure. Highlight your experience with networking and cloud infrastructure, and be ready to explain your thought process.
✨Ask Smart Questions
Prepare some insightful questions about Gentrack's projects or their approach to innovation in utilities. This shows you're genuinely interested in the company and its goals, plus it gives you a chance to assess if it's the right fit for you.