Business Analyst- Utilties

The Company
Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world\’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet\’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet

• Respect for our customers

• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with, and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack\’s global aspirations by having the most talented people, an inspiring culture, and a technology-first, people-centric business.
The Opportunity
We are seeking a Business Analystâ₠¯to join our Programme Management Practice. In this role, you will collaborate with customers and internal teams to deliver innovative solutions that meet customer needs and contribute to our mission of renewing utilities. You will leverage your knowledge of the utilities sector and Gentrack products to support project delivery across various phases.
As a Business Analyst, you will facilitate workshops, elicit requirements, and work closely with technical teams to ensure that solutions are effectively implemented. You will have the opportunity to develop your skills and grow professionally within a supportive and collaborative environment.
This role involves occasional travel to customer sites, as required.
Key Responsibilities
Business Analysis and Delivery

• Collaborate with customers and internal teams to understand business requirements and objectives.
• Coordinate and manage all discovery workshops.
• Create and own the Requirements Traceability Matrix, ensuring all requirements are captured, tracked, and met.
• Support the Project Manager in the creation and management of project documentation, including RAID logs and project plans.
• Lead the creation of Product Design / Blueprint documents.
• Analyse and define business requirements; user stories and acceptance criteria.
• Work with technical teams to develop effective solutions that meet customer needs.
• Provide expertise in both Agile (preferably Scrum) and Waterfall methodologies, adapting processes as appropriate for each project.
• Facilitate and attend meetings such as daily stand-ups, sprint planning, and retrospectives.

Process Improvement

• Identify opportunities to enhance efficiency and effectiveness in Business Analysis activities.
• Implement and promote the use of standard tools and methodologies across the team.
• Utilise industry knowledge to help with the transition from requirements to implemented functionality.
• Ensure all RTM items are reflected in Delivery Engineering workloads and sprints.
• Manage Jira tickets, including change requests and answering requests for support.

Industry and Product Knowledge

• Acquire and maintain in-depth knowledge of Gentrack products and the utilities industry.
• Share industry and product knowledge with the team and customers.
• Stay abreast of industry trends and developments, ensuring that Gentrack solutions remain at the forefront.
• Provide input into product direction regarding functionality.

Customer Engagement

• Build and maintain strong relationships with customers.
• Facilitate workshops and elicit customer requirements effectively.
• Provide exceptional customer service, ensuring customer satisfaction.
• Educate customers on processes, procedures, and the benefits of Gentrack systems.
• Support the Migration Lead through each data tranche, educating customers on process and procedures.

Quality Assurance

• Ensure that all deliverables meet the highest quality standards.
• Provide support for testing activities, including triaging issues and facilitating resolution.
• Provide testing services to external customers as required.
• Provide on-site support services, including incident and support triage and resolution.

What We\’re Looking For –
You don\’t need to be a guru at everything; we\’re looking forward to coaching and collaborating with you. The ideal candidate will have:
Experience and Knowledge

• Experience as a Business Analyst, in the utilities sector- Knowledge specifically related to commercial activities such as pricing, forecasting or trading or Market Wide Half Hourly Settlements (MHHS) preferable.
• Familiarity with Gentrack products and solutions.
• Experience working with Gentrack\’s software products, including implementation, configuration, and optimisation.
• Understanding of software development processes and methodologies, including both Agile (preferably Scrum) and Waterfall environments.
• Experience working in Professional Services or Consultancy environments.
• Strong analytical skills and understanding of business processes.
• Ability to understand and communicate technical and business concepts effectively.
• Experience with requirements management, including use cases, user stories, acceptance criteria, and requirements traceability.
• Proficiency with tools such as Jira and Confluence.

Qualifications-

• Bachelor\’s degree in Information Technology, Business, or a related field.
• Agile qualifications (e.g., Certified Scrum Master).
• Business Analysis qualifications (e.g. IIBA certification).

What We Offer in Return

• Personal Growth. Opportunities for leadership development, commercial acumen, and technical excellence.
• Career Path. Be part of a global, high-growth organisation with a clear path for advancement.
• Inspiring Culture.â₠¯A vibrant culture full of people passionate about transformation and making a difference, with a one-team, collaborative ethos.
• Competitive Package.â₠¯A competitive reward package that truly rewards our top talent.
• Impact.â₠¯A chance to make a true impact on society and the planet.

Gentrack wants to work with the best people, no matter their background. So, if you are passionate about leading teams, driving change, and keen to join the mission, you will fit right in.
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