At a Glance
- Tasks: Lead operations for product development, driving improvements and reporting progress to leadership.
- Company: Join Gentrack, a global tech company focused on transformation and innovation.
- Benefits: Competitive salary, personal growth opportunities, and a vibrant, collaborative culture.
- Other info: Dynamic environment with a clear career path and a focus on making a difference.
- Why this job: Make a real impact on society while developing your leadership and technical skills.
- Qualifications: 5+ years in operations or program management, strong communication, and stakeholder management skills.
The predicted salary is between 50000 - 65000 £ per year.
The Opportunity
Gentrack are currently hiring an Operations Manager to support the Product Development team’s operational function. This role will oversee key activities across product development and customer projects, reporting progress and driving decision‑making with leadership to ensure the team is set up for future success. The role can make a high‑value impact by looking for improvement areas and working closely with leadership and the team on the ground to influence how Gentrack develops its new g2 platform and collaborates across the wider business. This role will support the Head of Operations in managing operations for the Chief Technology Officer and Chief of Products and their respective portfolios.
The role will either own or support key operational activities including:
- Embedded across core product teams, understanding improvement areas and problem solving with leadership
- Oversight and program management of key streams of work for g2 and Product Development programs, reporting progress to stakeholders and leadership
- Support resource management and budget oversight for Product Development, including timesheet governance for inter‑functional cross‑charges
- Review and revise internal processes, documenting them for retention and onboarding new employees
- Act as a conduit between Gentrack Development, Product, Delivery Engineering and cross‑functional teams such as marketing, sales
- Decide and secure alignment on objectives of program delivery: scope, quality, resources, budget and timeline
The Specifics
- Own oversight of key streams for Product Development priorities, coordinating with stream leads and reporting progress
- Proactively identify improvement areas and problem‑solve to drive high‑impact solutions
- Create, track and share operational reporting across the Product Development function to drive alignment with the broader team and executive leaders
- Ensure efficiency on Product Development costs, including budget oversight and governance across inter‑team charges through timesheet data
- Lead and collaborate to design, build and roll out business‑wide operational processes
- Communicate progress, performance, and key milestones to stakeholders and the executive team
- Support updates on g2 program work and OKR deliverables, presenting these to the business as required
- Provide program reporting for varied stakeholders across the business
- Support decision making to coordinate and prioritise resources across projects
What we're looking for
- Minimum of 5 years of operations or program management experience in a fast‑paced environment and proven experience in a similar role
- Experience with Jira Discovery and Project
- Exceptional stakeholder management skills and ability to influence and get positive outcomes from different personalities effectively
- Strong communication and presentation skills, including ability to create visual reporting such as dashboards and progress summaries
- Commercial mindset, understanding business outcomes to evaluate priorities and drive decision making
- Understanding of product development practices and/or industry experience in the utility sector is highly valued
- An open‑minded consultative approach with the ability to give and receive positive and constructive feedback
What we offer
- Personal growth – leadership, commercial acumen and technical excellence
- Part of a global, high‑growth organization with a career path to match
- A vibrant culture full of people passionate about transformation and making a difference – one team, collaborative ethos
- A competitive reward package that truly awards top talent
- A chance to make a true impact on society and the planet
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Gentrack Ltd (Global)!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Gentrack Ltd (Global) or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Gentrack Ltd (Global) who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Gentrack Ltd (Global)!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Gentrack Ltd (Global). Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Gentrack Ltd (Global)
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Gentrack Ltd (Global). Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
