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For Companies At a Glance
- Tasks: Support UK & EMEA services in IT infrastructure, applications, and automation.
- Company: Join a global tech leader focused on transformation and collaboration.
- Benefits: Competitive salary, personal growth opportunities, and a vibrant culture.
- Other info: Embrace a dynamic environment with a clear career path and a commitment to diversity.
- Why this job: Make a real impact while working with cutting-edge technology and passionate teams.
- Qualifications: 3+ years in systems support, strong troubleshooting skills, and automation experience.
The predicted salary is between 40000 - 50000 £ per year.
The opportunity
This is a hands-on Systems Engineer role supporting UK & EMEA services across Infrastructure & Connectivity, Business Applications & Automation, and IT Service Management (ITSM). You’ll work closely with global ICT teams and service owners to keep services stable, secure, and easy to use—taking L2/3 ownership for tickets and improvements and using automation and documentation to reduce repeat issues.
IT Service Management (ITSM)
- Operate within ITIL/ITSM practices to deliver strong outcomes in Service Desk Operations, Incident Management, Request Fulfilment, Change Management, Problem Management, Knowledge Management, and Service Catalogue & Self-Service.
- Produce crisp ticket updates, improve escalation quality, and contribute to PIRs / known error records / KB articles that reduce recurrence.
Infrastructure & Connectivity
- Provide L2/3 troubleshooting and operational support across networking operations, and baseline telemetry; coordinate with security and service owners where policies/approvals sit elsewhere.
- Support core operations across compute/virtualisation, storage & backup, and data centre coordination, with an emphasis on reliability, lifecycle hygiene, and evidence-quality restores when needed.
Business Applications & Automation
- Administer and support tier-1 enterprise applications and SaaS tenants (baseline configuration, access model alignment, licence enablement, vendor escalation).
- Build and maintain lightweight automation (PowerShell or Python preferred) and repeatable runbooks/workflow patterns that improve fulfilment speed and reduce manual effort.
- Involvement in the implementation of information security guardrails for GenAI usage – approved-tool alignment, secure access patterns, telemetry/usage reporting, and integration with existing governance workflows (e.g., request/approval processes for new AI tools or AI PoCs).
Maintain working awareness of adjacent ICT domains—Digital Workplace, Identity & Access Management, and Security Operations—so you can spot cross-domain impacts and collaborate effectively (without being the final authority for those domains).
Key Characteristics
- Solid experience (3+ years) in a systems/infrastructure support role, with proven L2 troubleshooting across networking, on-prem and hybrid/cloud infrastructure, corporate and personal devices including MDM and MAM, and business apps.
- Comfortable working in Jira Service Management / ITSM processes (incident/change/problem), with strong written comms and documentation habits.
- Practical automation mindset (PowerShell/Python preferred) and an inclination to standardise/runbook what you fix.
- Hands-on experience with enterprise GenAI implementation and governance, including the configuration practices that enforce guardrails and align to approved tooling and security requirements (e.g., safe onboarding patterns, usage visibility, and structured approval for new AI tools/PoCs).
- Experience with SQL server infrastructure and Apple device management and troubleshooting is also desirable.
What we offer in return
- Personal growth – in leadership, commercial acumen and technical excellence.
- To be part of a global, winning high growth organization – with a career path to match.
- A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos.
- A competitive reward package that truly awards our top talent.
- A chance to make a true impact on society and the planet.
Gentrack wants to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.
Systems Engineer in London employer: Gentrack Ltd (Global)
Contact Detail:
Gentrack Ltd (Global) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your automation projects or troubleshooting successes. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to systems engineering. Brush up on ITIL/ITSM practices and be ready to discuss how you've tackled past challenges—real examples go a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our vibrant team.
We think you need these skills to ace Systems Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Engineer role. Highlight your experience with L2/3 troubleshooting, ITIL/ITSM practices, and any relevant automation skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but impactful—show us your personality!
Show Off Your Documentation Skills: Since strong written communication is key for this role, make sure to showcase your documentation habits. Include examples of crisp ticket updates or knowledge base articles you've contributed to in the past. We love clarity and precision!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Gentrack Ltd (Global)
✨Know Your ITIL/ITSM Inside Out
Make sure you brush up on ITIL and ITSM practices before the interview. Be ready to discuss how you've applied these frameworks in your previous roles, especially in Service Desk Operations and Incident Management. This will show that you understand the importance of structured processes in delivering strong outcomes.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of L2/L3 troubleshooting you've done in networking or cloud infrastructure. Think about a challenging issue you resolved and be ready to explain your thought process. This will demonstrate your hands-on experience and problem-solving abilities.
✨Highlight Your Automation Experience
Since automation is key in this role, come equipped with examples of how you've used PowerShell or Python to streamline processes. Discuss any runbooks or workflows you've created that improved efficiency. This will showcase your practical automation mindset and your ability to reduce manual effort.
✨Be Ready to Collaborate
This role requires working closely with global ICT teams, so be prepared to talk about your experience collaborating across different domains. Share examples of how you've effectively communicated and coordinated with others to achieve common goals, even if you weren't the final authority in those areas.