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For Companies At a Glance
- Tasks: Lead and optimise infrastructure for energy and water utilities, ensuring stability and security.
- Company: Join Gentrack, a leader in utility transformation with a collaborative culture.
- Benefits: Competitive salary, personal growth opportunities, and a vibrant team atmosphere.
- Why this job: Make a real impact on society and the planet while advancing your career.
- Qualifications: Hands-on experience with Microsoft server environments and strong problem-solving skills.
- Other info: Be part of a diverse team passionate about technology and driving change.
The predicted salary is between 43200 - 72000 £ per year.
The Company
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today's transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:
- Respect for the planet
- Respect for our customers
- Respect for each other
Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.
The Opportunity
This is a senior, hands-on infrastructure leadership role at the heart of our UK & EMEA operations. As Lead Systems Engineer, you will own the stability, security, and resilience of our on-premises and hybrid platforms. You'll act as the regional technical authority and Tier-3 escalation lead, ensuring business-critical systems remain secure, performant, and highly available. You'll combine deep technical expertise with practical leadership, mentoring a small team while staying close to engineering. If you enjoy solving complex problems, improving platforms, and making systems genuinely better, this role is built for you.
The Specifics
- Regional Infrastructure Ownership
- Serve as ICT Site Lead for London and senior technical authority for UK & EMEA
- Own platform stability, resilience, and service continuity
- Act as Tier-3 escalation lead for high-impact incidents
- Partner closely with Global ICT, Security, Cloud, and Network teams
- L1 support is primarily delivered through our India-based service desk; this role provides L2/L3 ownership and regional escalation authority for UK & EMEA
- Strengthen escalation pathways between global L1 and engineering
- Reduce repeat incidents through automation, optimisation, and documentation
- Operate within ITIL/ITSM frameworks using Jira Service Management
- Design, optimize, and maintain Microsoft server environments (Active Directory, Group Policy, DNS, DHCP, Windows Server), ensuring security hardening, lifecycle governance, and performance resilience
- Maintain security, patching, compliance, and lifecycle management
- Oversee enterprise storage, backup, and disaster recovery capabilities
- Lead DR testing and maintain recovery readiness
- Manage and optimise virtualised platforms (VMware or equivalent)
- Provide technical oversight for LAN, WAN, Wi-Fi, and site systems
- Support AV and collaboration technology
- Support Jamf and Microsoft Intune aligned to global standards
- Mentor and prioritise workload for 1–2 Systems Engineers
- Drive engineering standards and operational excellence
- Stay hands-on across infrastructure, escalation, and improvement initiatives
What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):
- Strong hands-on experience with on-prem Microsoft server environments.
- Expertise in Active Directory, Windows Server, Group Policy, and core Microsoft services.
- Experience managing storage, backup, and disaster recovery platforms.
- Solid knowledge of virtualisation platforms (VMware / hypervisors).
- Working knowledge of enterprise networking (LAN, WAN, Wi-Fi).
- Hands-on experience with Jamf and Microsoft Intune.
- Strong working knowledge of Jira Service Management.
- Good understanding of ITIL / ITSM, particularly escalation and problem management.
What we offer in return:
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet
Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.
Lead Systems Engineer in London employer: Gentrack Ltd (Global)
Contact Detail:
Gentrack Ltd (Global) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Systems Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Gentrack on LinkedIn or attend industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding Gentrack's products. Show us how your experience aligns with our mission to drive change through technology.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! If you have a portfolio or examples of past projects, bring them along to showcase your hands-on experience and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Gentrack.
We think you need these skills to ace Lead Systems Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Systems Engineer role. Highlight your hands-on experience with Microsoft server environments and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our mission at Gentrack. Don't forget to mention your experience in mentoring and leading teams, as that's a big part of this role.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in the past. We love candidates who can demonstrate their ability to improve systems and drive efficiency, so let us know how you've made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you're serious about joining our team at Gentrack!
How to prepare for a job interview at Gentrack Ltd (Global)
✨Know Your Tech Inside Out
Make sure you brush up on your hands-on experience with Microsoft server environments, especially Active Directory and Windows Server. Be ready to discuss specific projects where you've optimised or maintained these systems, as this will show your technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles, particularly those related to system stability and security. Gentrack values innovative solutions, so think about how you can demonstrate your ability to improve platforms and reduce incidents through automation.
✨Emphasise Team Collaboration
Since Gentrack is all about teamwork, be ready to talk about how you've mentored others or collaborated with cross-functional teams. Highlight any experiences where you've driven engineering standards or improved processes, as this aligns with their culture of sharing knowledge and raising the bar.
✨Understand Their Values
Familiarise yourself with Gentrack's core values: respect for the planet, customers, and each other. During the interview, weave these values into your responses to show that you're not just a fit for the role, but also for the company culture. This will help you stand out as a candidate who truly aligns with their mission.
