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- Tasks: Support UK & EMEA services in IT systems, ensuring stability and security.
- Company: Join a global, high-growth organisation passionate about transformation.
- Benefits: Competitive salary, personal growth opportunities, and a vibrant culture.
- Other info: Diverse team welcoming passionate learners from all backgrounds.
- Why this job: Make a real impact while learning and growing in a collaborative environment.
- Qualifications: 3+ years in systems support, strong troubleshooting skills, and automation mindset.
The predicted salary is between 30000 - 40000 £ per year.
This is a hands-on Systems Engineer role supporting UK & EMEA services across Infrastructure & Connectivity, Business Applications & Automation, and IT Service Management (ITSM). You’ll work closely with global ICT teams and service owners to keep services stable, secure, and easy to use—taking L2/3 ownership for tickets and improvements and using automation and documentation to reduce repeat issues.
IT Service Management (ITSM)
- Operate within ITIL/ITSM practices to deliver strong outcomes in Service Desk Operations, Incident Management, Request Fulfilment, Change Management, Problem Management, Knowledge Management, and Service Catalogue & Self-Service.
- Produce crisp ticket updates, improve escalation quality, and contribute to PIRs / known error records / KB articles that reduce recurrence.
Infrastructure & Connectivity
- Provide L2/3 troubleshooting and operational support across networking operations, and baseline telemetry; coordinate with security and service owners where policies/approvals sit elsewhere.
- Support core operations across compute/virtualisation, storage & backup, and data centre coordination, with an emphasis on reliability, lifecycle hygiene, and evidence-quality restores when needed.
Business Applications & Automation
- Administer and support tier-1 enterprise applications and SaaS tenants (baseline configuration, access model alignment, licence enablement, vendor escalation).
- Build and maintain lightweight automation (PowerShell or Python preferred) and repeatable runbooks/workflow patterns that improve fulfilment speed and reduce manual effort.
- Involvement in the implementation of information security guardrails for GenAI usage – approved-tool alignment, secure access patterns, telemetry/usage reporting, and integration with existing governance workflows (e.g., request/approval processes for new AI tools or AI PoCs).
Maintain working awareness of adjacent ICT domains—Digital Workplace, Identity & Access Management, and Security Operations—so you can spot cross-domain impacts and collaborate effectively (without being the final authority for those domains).
Key Characteristics
- Solid experience (3+ years) in a systems/infrastructure support role, with proven L2 troubleshooting across networking, on-prem and hybrid/cloud infrastructure, corporate and personal devices including MDM and MAM, and business apps.
- Comfortable working in Jira Service Management / ITSM processes (incident/change/problem), with strong written comms and documentation habits.
- Practical automation mindset (PowerShell/Python preferred) and an inclination to standardise/runbook what you fix.
- Hands-on experience with enterprise GenAI implementation and governance, including the configuration practices that enforce guardrails and align to approved tooling and security requirements (e.g., safe onboarding patterns, usage visibility, and structured approval for new AI tools/PoCs).
- Experience with SQL server infrastructure and Apple device management and troubleshooting is also desirable.
What we offer in return
- Personal growth – in leadership, commercial acumen and technical excellence.
- To be part of a global, winning high growth organization – with a career path to match.
- A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos.
- A competitive reward package that truly awards our top talent.
- A chance to make a true impact on society and the planet.
Gentrack wants to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.
Junior Systems Engineer employer: Gentrack Ltd (Global)
Contact Detail:
Gentrack Ltd (Global) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Systems Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in systems engineering.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight specific instances where you tackled challenges in ITSM or automation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Gentrack.
We think you need these skills to ace Junior Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Systems Engineer role. Highlight your experience with L2/3 troubleshooting, ITIL/ITSM practices, and any relevant automation skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but impactful—show us your enthusiasm for the position!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and well-structured. Use crisp language and avoid jargon where possible. We appreciate clarity and professionalism in all our communications!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Gentrack Ltd (Global)
✨Know Your ITIL/ITSM Basics
Make sure you brush up on your ITIL and ITSM practices before the interview. Understanding how these frameworks work will help you discuss your experience with Service Desk Operations, Incident Management, and other key areas confidently.
✨Show Off Your Automation Skills
Be ready to talk about any automation projects you've worked on, especially using PowerShell or Python. Prepare examples of how you've built runbooks or improved processes, as this will demonstrate your practical mindset and problem-solving abilities.
✨Prepare for Technical Questions
Expect some technical questions related to L2/L3 troubleshooting and infrastructure support. Brush up on networking operations, cloud infrastructure, and any relevant tools like Jira Service Management to show you're well-prepared.
✨Demonstrate Your Communication Skills
Since strong written communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've produced crisp ticket updates and contributed to documentation that reduces recurrence of issues.