At a Glance
- Tasks: Lead key accounts in the UK water sector with full ownership and strategic planning.
- Company: Join a global, high-growth organisation focused on transformation and collaboration.
- Benefits: Competitive rewards, personal growth opportunities, and a vibrant team culture.
- Other info: Opportunity for career advancement in a dynamic, technology-led environment.
- Why this job: Make a real impact on society while developing your leadership and commercial skills.
- Qualifications: Experience in account management and strong stakeholder influencing skills required.
The predicted salary is between 60000 - 80000 £ per year.
Role will need on site presence 1-2 times a week in North England/Scotland.
Opportunity
We’re hiring an Account Director to take ownership of a number of strategically important customers within our UK water portfolio. This step up from a traditional Account Manager role gives you high level of autonomy and accountability across both commercial and customer outcomes.
Responsibilities
- Own end‑to‑end commercial performance across your accounts, including revenue, margin, renewals and pipeline.
- Develop and execute multi‑year account strategies aligned to customer priorities and company growth objectives.
- Build and maintain senior stakeholder relationships (Director, VP and C‑suite level).
- Act as the primary commercial point of contact and escalation for customers.
- Identify and drive upsell, cross‑sell and expansion opportunities.
- Lead renewal planning and negotiations.
- Work cross‑functionally to orchestrate delivery, pre‑sales, product, finance and legal teams.
- Ensure alignment between customer commitments and delivery capabilities.
- Maintain strong CRM discipline, forecasting accuracy and performance tracking.
- Prepare and lead customer governance meetings and business reviews.
Qualifications
- Proven experience in account management or customer‑facing commercial roles.
- Strong commercial acumen, including experience owning renewals, pricing or account growth.
- Ability to manage and influence senior stakeholders (Director to C‑suite level).
- Experience operating in complex customer environments with multiple stakeholders.
- A structured approach to account planning and opportunity management.
- Confidence leading conversations, negotiations and presentations.
- Ability to lead and influence cross‑functional teams without direct authority.
- A proactive, resilient mindset with a strong focus on delivery and outcomes.
Nice to have
- Experience within SaaS, enterprise software or technology‑led environments.
- Exposure to utilities (water or energy).
- Experience working in integration‑heavy or complex delivery environments.
What we offer
- Personal growth in leadership, commercial acumen and technical excellence.
- The opportunity to step into a true Account Director role with full ownership and autonomy.
- Exposure to senior customer stakeholders and complex, high‑impact environments.
- Opportunity to grow within a global, high‑growth organisation with a clear career path.
- A vibrant culture full of people passionate about transformation and making a difference, with a one‑team, collaborative ethos.
- A competitive reward package that truly rewards top talent.
- A chance to make a true impact on society and the planet.
We think you need these skills to ace Account Director (SaaS) - Utilities - North UK
Account Management
Commercial Acumen
Stakeholder Management
Negotiation Skills
Presentation Skills
Cross-Functional Team Leadership
CRM Discipline
