At a Glance
- Tasks: Investigate and manage anti-social behaviour cases to create safer communities.
- Company: Join Gentoo, a charitable organisation dedicated to improving lives in Sunderland.
- Benefits: Competitive salary of £37,707, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with varied responsibilities and the chance to collaborate with local partners.
- Why this job: Make a real difference in people's lives and help build thriving communities.
- Qualifications: Experience in community safety, excellent communication skills, and a full UK driving licence.
The predicted salary is between 28289 - 34575 £ per year.
We're a values-driven, charitable organisation on a mission to make a real difference in Sunderland.
Every day, we provide more than 60,000 people with a place they're proud to call home.
Our vision is clear: everyone deserves a good-quality home they can afford.
We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we'd love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know-we're here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.
Salary
£37,707.00
Job Description
Community Safety Officer
Creating safer, stronger communities.
At Gentoo, we're passionate about creating neighbourhoods where people feel safe, supported and proud to call home.
We're looking for Community Safety Officers to join our Community Safety team, who will play a vital role in tackling anti-social behaviour (ASB), supporting customers through challenging situations, and working with partners to improve community safety.
This is a rewarding opportunity for someone empathetic, resilient and solutions-focused, with the confidence to manage complex situations while always putting customers at the heart of what they do.
What you’ll be doing
As a Community Safety Officer, you'll investigate and manage anti-social behaviour cases from initial report through to resolution, providing a fair, supportive and customer-focused service throughout.
You’ll
- Manage a varied caseload of anti-social behaviour and community safety issues, conducting thorough investigations and implementing proportionate solutions in line with policy and legislation.
- Work collaboratively with customers, neighbourhood teams and partner agencies to understand the root causes of anti-social behaviour, encouraging positive behaviour change and sustainable outcomes.
- Support customers experiencing vulnerability, distress, crime or anti-social behaviour, identifying safeguarding concerns and making appropriate referrals.
- Build strong relationships with customers, colleagues and external partners including Northumbria Police, local authorities and support agencies.
- Develop and deliver locality action plans to tackle community safety concerns and improve neighbourhoods.
- Lead and contribute to multi-agency meetings, partnership working groups and court proceedings where required.
- Maintain accurate case records, risk assessments and performance information using internal systems.
- Deliver training and share best practice with colleagues across the organisation.
Stay informed of emerging legislation, regulatory requirements and sector best practice to ensure an excellent service is delivered.
- There may also be occasions where you'll work outside normal office hours to respond to incidents or support joint partner operations.
Please note: Our Community Safety Officers operate across the City of Sunderland, so your primary office location may change depending on service needs.
What you’ll bring
We're looking for individuals who genuinely care about people and communities and who can remain calm, professional and compassionate when dealing with challenging situations.
Essential requirements include
- A full UK driving licence.
- A good understanding of housing services, relevant legislation and regulatory requirements.
- Experience of managing and investigating anti-social behaviour, community safety issues or other complex casework, including applying appropriate interventions, tools and legal remedies.
- Experience of delivering excellent customer service and managing conflict in complex or sensitive situations.
- Experience of working collaboratively with partner organisations and external agencies.
- Strong IT skills and experience of maintaining accurate records.
- Excellent time management skills with the ability to prioritise a busy workload and meet deadlines.
- A structured and analytical approach to problem solving.
- Excellent communication and influencing skills, with the ability to quickly build trust and rapport with a wide range of people.
- Confidence to challenge behaviours constructively and professionally.
- A proactive, flexible and open-minded approach to problem solving, with a commitment to delivering positive outcomes for customers.
- The ability to work independently whilst building strong relationships and collaborating effectively with colleagues and partners.
- Excellent organisational skills with strong attention to detail.
Why join Gentoo?
- At Gentoo, you'll be part of an organisation that is committed to supporting custo
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Community Safety Officer employer: gentoogroup
Gentoo is a values-driven charitable organisation dedicated to making a significant impact in Sunderland by providing quality homes for over 60,000 residents. With a strong commitment to employee well-being, we offer generous benefits such as 31 days of annual leave, flexible working options, and a supportive work culture that fosters professional growth and collaboration. Join us in our mission to create thriving communities and enjoy the unique opportunity to contribute to sustainable housing solutions while advancing your career in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Community Safety Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at gentoogroup.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from gentoogroup!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like gentoogroup, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at gentoogroup or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Safety Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to gentoogroup:Before hitting send, make sure to tailor your application specifically to gentoogroup! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at gentoogroup
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
