Neighbourhood Coordinator - Part time FTC in Sunderland

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home. Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.

If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.

We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.

Salary: £17,238.00

Are you passionate about making a difference, community engagement and improving Neighbourhoods? We're looking for a part-time Neighbourhood Coordinator to join our Housing Management team on a fixed-term basis to provide maternity cover. This is a great opportunity to make a real difference in our communities while working a part-time schedule of full days on Wednesday and Thursday, and a half day on Friday, finishing at 12.30pm.

As a Neighbourhood Coordinator, you'll play a key role in supporting customers with their tenancies, promoting sustainable communities, and helping to create neighbourhoods where people thrive. You'll manage an allocated area within Sunderland, working closely with customers and local partners to make a real difference every day.

As this role involves regular travel across your designated patch, a full UK driving licence is essential and access to a vehicle is highly desirable. Business mileage will be reimbursed. Please note that our Neighbourhood Coordinators operate across the City of Sunderland, so your primary office location may change depending on service needs. A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.

What you will be doing:

• Allocate homes fairly and transparently, helping people access accommodation that meets their needs.
• Manage a designated neighbourhood, supporting sustainable communities where people want to live.
• Deliver effective tenancy management, including estate management and anti-social behaviour casework.
• Support customers to sustain their tenancies, maximise their income and manage rent payments.
• Build strong relationships with customers, community groups and partner organisations to improve local neighbourhoods.
• Work collaboratively with internal teams and external agencies to resolve complex housing and customer issues.
• Encourage and support customer feedback in line with Gentoo’s complaints policy.
• Partner with the Customer Voice team to increase customer involvement and influence service improvement.
• Treat customers with respect, compassion and professionalism, maintaining confidentiality at all times.
• Take ownership of performance targets and contribute positively to team success.
• Ensure compliance with all relevant regulatory, statutory and organisational requirements.

What you will bring:

• A full UK driving licence is essential, and access to a vehicle is highly desirable.
• Strong knowledge of housing management, including relevant legislation, regulatory standards and Tenant Satisfaction Measures.
• A good understanding of the challenges facing social housing customers and local communities.
• Flexible and adaptable, with the ability to travel across locations and work from any Gentoo office or remote location as required.
• Excellent communication, negotiation, mediation and active listening skills.
• Strong relationship-building skills, with the ability to work collaboratively with customers, colleagues and partner organisations.
• Confident using Microsoft Office and business systems, with the ability to manage workloads, interpret information, prioritise tasks and meet deadlines.

We would also love you to have the following; however, these are not essential:

• A housing-related qualification
• Housing sector work experience

Some of our great benefits include:

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme
• Enhanced family-friendly leave
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary.