Property Services Assistant

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home. Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.

If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.

This position is subject to a DBS check.

What you’ll be doing:

• Provide day-to-day administrative support across the Property directorate, including preparing documents and correspondence, maintaining spreadsheets, processing post and keeping records up to date.
• Coordinate appointments and scheduling activity, ensuring trackers are accurate and outcomes and actions are recorded.
• Respond to enquiries through shared inboxes and by telephone, providing a helpful point of contact for customers, colleagues and partner teams.
• Escalate queries and issues to the appropriate person when further support is needed.
• Raise requests and orders, following the relevant processes and approval requirements.
• Maintain internal systems and databases, ensuring information is accurate and updated promptly.
• Support meetings by taking minutes, recording actions and distributing these to the relevant colleagues.
• Help the team continuously improve the way we work and the service we provide to our customers.

What you’ll bring:

• Effective communication skills and the confidence to communicate with people at different levels.
• Excellent organisational skills, with the ability to manage competing priorities in a busy working environment.
• Strong IT skills, including experience of using Microsoft 365.
• Accurate and efficient administrative and data-input skills.
• Experience of providing comprehensive administrative support in a busy office environment.
• A strong commitment to providing excellent customer service.
• An understanding of the needs of vulnerable customers and the importance of a supportive and empathetic approach.
• GCSEs at grades A–C, or equivalent, in Maths and English, or Level 2 Functional Skills in Literacy and Numeracy.
• A collaborative, flexible and diligent approach, with a willingness to take responsibility and get things done.
• Experience of using corporate databases, or a willingness to learn Gentoo’s systems, including MRI Housing, Salesforce and MRI Asset.

It would be great if you could also bring:

• Experience of using advanced functionality in Excel.
• A good working knowledge of housing, customer relationship management or asset management systems.

Some of our great benefits include:

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays.
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme.
• Enhanced family-friendly leave.
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary.