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- Tasks: Engage with communities, manage tenancies, and promote sustainable living in Sunderland.
- Company: Join Gentoo, a charitable organisation dedicated to providing quality homes for over 60,000 people.
- Benefits: Enjoy flexible hours, generous leave, health cash plan, and a competitive pension scheme.
- Why this job: Make a real impact in your community while developing valuable skills and building relationships.
- Qualifications: A UK driving licence is essential; experience in housing or community engagement is a plus.
- Other info: Part-time role with 18 hours per week, perfect for students looking to make a difference.
The predicted salary is between 13000 - 20000 £ per year.
We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We\’d love for you to join us achieve our vision.
Salary
£16,488.00
Job Description
Are you passionate about making a difference, community engagement and improving Neighbourhoods?
An exciting opportunity have arisen within our Housing Management team for the role of Neighbourhood Coordinator on a part time basis, working 18 hours, 2.5 days per week. 8.30-5pm Mon & Tues and 8.30 -12.30 on a Friday.
Our Neighbourhood Coordinators play a vital role in shaping the services we deliver at Gentoo, working closely with our communities to make a real difference every day. Youll be assigned an area patch within the City of Sunderland to support, so being able to travel within the area is important. A UK driving licence is essential, and having access to a vehicle is highly desirable, well reimburse business mileage to support your travel needs.
Were looking for someone whos passionate about making a differencesomeone who takes a hands-on approach to supporting customers with their tenancies and enhancing neighbourhoods for everyone. As a Neighbourhood Coordinator, youll be out and about in your allocated area patch, building strong relationships and promoting sustainable tenancies through meaningful engagement with local communities.
The role is subject to a basic DBS paid for by Gentoo.
Key Responsibilities Will Include
Allocate empty homes in a fair and transparent way, considering the housing need and aspirations of customers and potential customers.
Manage a neighbourhood to create sustainable communities and places where people want to live. It involves effective estate management, dealing with anti-social behaviour and all aspects of tenancy management.
Support our customers to manage their rent payments, maximise their income and work with partners for those in financial difficulty, to minimise arrears and maximise rent collection.
Engage with the wider community and relevant community groups for the benefit of customers and their environment.
Work in partnership with other agencies to provide solutions for complex vulnerable customers and housing issues.
Support customers to give feedback in a clear and accessible way in line with Gentoos complaints policy.
Accountability for achieving relevant key performance indicators (KPIs) and demonstrating professional and positive behaviours within the workplace.
Collaborate with the Customer Voice team to maximise customer and resident involvement enabling opportunities for customers to influence and be involved.
Treat all customers with respect, warmth and compassion in every interaction, applying discretion and maintaining confidentiality.
Ensure compliance with all regulatory and statutory requirements.
What We Are Looking For
A full UK drivers licence is essential, access to a vehicle is highly desirable.
A detailed understanding of housing issues, policies and procedures, including Regulatory Standards and Tenant Satisfaction Measures.
An understanding of the current issues surrounding social housing and how these affect our customers\’ lives and needs.
Adaptable to meet the travel requirements of the post with the needs of the business, including working remotely or from any of the Groups offices.
Highly developed communication, negotiation and mediation and active listening skills
Highly developed interpersonal skills with the ability to quickly build rapport with customers and external partner agencies while working as an integral part of a team are essential.
Demonstrable administration skills including knowledge of Microsoft packages and inhouse systems with proven ability to interpret data, effectively plan workload, adapt to changing priorities, and meet targets and deadlines
We would also love you to have the following, however these are not essential:
A housing-related qualification
Housing sector work experience
Some of our great benefits include;
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on Fridays
- Flexible and hybrid working.
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
- Access to private healthcare through the Health Cash Plan.
- Competitive Aviva pension scheme – Gentoo will contribute up to 10% based on your personal contribution.
- Salary sacrifice electric vehicle scheme
- Enhanced family-friendly leave
- Car mileage allowance if you use your personal vehicle for business purposes.
- Life assurance cover to the value of 3 times your annual salary
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Neighbourhood Coordinator (Part time hours) employer: Gentoo Group
Contact Detail:
Gentoo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coordinator (Part time hours)
✨Tip Number 1
Familiarise yourself with the local community in Sunderland. Understanding the specific needs and challenges faced by residents will help you connect better during interviews and demonstrate your commitment to making a difference.
✨Tip Number 2
Network with professionals in the housing sector or local community organisations. Attend events or workshops related to social housing to build relationships and gain insights that could be beneficial for your role as a Neighbourhood Coordinator.
✨Tip Number 3
Prepare to discuss your experience with community engagement and conflict resolution. Think of specific examples where you've successfully managed relationships or resolved issues, as these skills are crucial for the role.
✨Tip Number 4
Showcase your understanding of housing policies and tenant satisfaction measures. Being knowledgeable about current issues in social housing will set you apart and demonstrate your readiness to contribute effectively from day one.
We think you need these skills to ace Neighbourhood Coordinator (Part time hours)
Some tips for your application 🫡
Understand the Organisation: Before applying, take some time to understand Gentoo's mission and values. Familiarise yourself with their commitment to providing quality homes and community engagement. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in community engagement, housing management, or working with vulnerable populations. Use specific examples to demonstrate how your skills align with the responsibilities of a Neighbourhood Coordinator.
Showcase Your Skills: Make sure to highlight your communication, negotiation, and interpersonal skills. Provide examples of how you've built relationships in previous roles, as these are crucial for the position. Mention any relevant qualifications or training that support your application.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key responsibilities outlined in the job description. Explain why you're passionate about making a difference in the community and how you can contribute to Gentoo's vision. Be sure to express your enthusiasm for the role.
How to prepare for a job interview at Gentoo Group
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for making a difference in the community. Share any relevant experiences where you've engaged with local groups or improved neighbourhoods, as this aligns perfectly with the role of a Neighbourhood Coordinator.
✨Demonstrate Your Understanding of Housing Issues
Be prepared to discuss current housing challenges and how they impact people's lives. Showing that you have a solid understanding of housing policies and tenant satisfaction measures will impress the interviewers.
✨Highlight Your Communication Skills
Since the role requires building strong relationships, emphasise your communication, negotiation, and active listening skills. Provide examples of how you've successfully mediated conflicts or engaged with diverse groups in the past.
✨Prepare for Practical Questions
Expect questions about how you would handle specific scenarios related to tenancy management or community engagement. Think through potential challenges you might face in the role and how you would address them effectively.