At a Glance
- Tasks: Inspect properties for damp and mould, recommend solutions, and raise repair orders.
- Company: Gentoo Group is a charitable organisation providing homes for over 60,000 people in Sunderland.
- Benefits: Enjoy 31 days annual leave, flexible working, private healthcare, and a competitive pension scheme.
- Other info: Training provided on IT systems and damp meter; role subject to basic DBS check.
- Why this job: Make a real impact in the housing sector while supporting customers to live in safe, healthy homes.
- Qualifications: Full UK Driving Licence, ONC/HNC in Construction or equivalent experience, and knowledge of building regulations.
The predicted salary is between 27400 - 39100 £ per year.
We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
Salary :
£34,476.00
Job Description:
Are you ready to make a real impact in the housing sector? Join our Property Maintenance team at Gentoo in the role of Maintenance Surveyor within our Damp and Mould team.
We are dedicated to supporting our customers to live in safe, healthy, warm homes and ensuring any reports of damp or mould are dealt with efficiently and effectively. That's why we're looking for someone with expertise in identifying the root cause of defects and proposing appropriate remedial actions in line with Awaab’s Law.
As a key player in our repairs service, you'll be at the forefront of investigating reports of damp and mould, understanding their causes, providing invaluable advice to our customers, and raising repair orders to keep their homes safe and comfortable.
Training will be given on our IT systems used for completing reports from inspections and the moisture detection equipment used by surveyors.
We support a great work-life balance. As a Maintenance Surveyor, you will work a standard 36-hour working week, Mon – Fri, with an early finish on Fridays. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required. We are also proud to be certified as a “Great Place To Work”.
A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.
Key responsibilities will include:
- Carry out detailed full property inspections with a key focus on investigating reports of damp and mould in the scope of Awaab’s Law, identifying causes and recommending effective and cost-efficient repairs /solutions. Provide appropriate guidance and information to customers as required.
- Identify any potential asbestos-containing materials whilst on site, coordinate asbestos survey requests and analyse results before issuing work or granting any permission requests.
- Raise maintenance works orders to properties where required (both internal & sub-contracted work) with relevant SOR, ensuring effective recording and reporting and ensuring all paperwork is completed accurately and on time.
- Identify building defects and Provide Building Technical Advice as required to members of the group as necessary, ensuring a high-quality, customer-focused service.
- Liaise with management regarding outcomes and results of inspections and trend analysis.
- Should business needs require, the ability to demonstrate competence in non-trade specific tasks, and flexibility to support the management team as and when required.
What we are looking for (essential criteria)
- A Full UK Driving Licence.
- ONC/HNC in Construction, OR the ability to demonstrate the equivalent work experience in a construction-related field.
It is essential that you can demonstrate practical knowledge of Building and Planning Regulations, Highway Regulations and Party Wall Act, with the following experience: detecting building defects, and identifying causes of damp and mould. - Asbestos Awareness, the successful candidate will complete an Asbestos awareness course provided by Gentoo; however, some knowledge of asbestos and the impact/processes around property repairs would be advantageous.
- Providing a customer-focused service.
- Excellent literacy, numeracy, technical and IT skills with experience of using a handheld device.
- The ability to work in internal/external environments.
- Excellent organisational, planning and negotiating skills.
- Planning and coordinating work
It would be great if you have the following, however, not essential:
- Experience in applying damp and mould treatment products.
- Knowledge of asbestos and the impact/processes around property repairs would be advantageous.
- PASMA qualification
Some of our great benefits include:
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on Fridays
- Flexible and hybrid working.
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
- Access to private healthcare through the Health Cash Plan.
- Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
- Salary sacrifice electric vehicle scheme
- Enhanced family-friendly leave
- Car mileage allowance if you use your personal vehicle for business purposes.
- Life assurance cover to the value of 3 times your annual salary
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Maintenance Surveyor in Sunderland employer: Gentoo Group
Gentoo is an exceptional employer dedicated to making a meaningful impact in Sunderland, providing employees with the opportunity to contribute to a mission that truly matters. With a strong focus on work-life balance, our flexible hybrid working model, generous holiday allowance, and comprehensive benefits package, including a competitive pension scheme and health cash plan, we foster a supportive and collaborative work culture that encourages personal and professional growth. Join us at our Doxford Park head office and be part of a team that is committed to creating thriving communities and improving the lives of over 60,000 residents.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Surveyor in Sunderland
✨Tip Number 1
Familiarise yourself with the common causes of damp and mould in properties. Understanding these issues will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the housing and maintenance sectors. Attend local events or join online forums where you can connect with others who work in similar roles, as they may provide valuable insights or even referrals.
✨Tip Number 3
Brush up on your knowledge of Building and Planning Regulations, as well as the Party Wall Act. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since this role is focused on providing a high-quality service, having specific examples ready will show that you understand the importance of customer satisfaction.
We think you need these skills to ace Maintenance Surveyor in Sunderland
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Maintenance Surveyor at Gentoo Group. Familiarise yourself with their focus on damp and mould issues, as well as the importance of customer service in this role.
Tailor Your CV:Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous work related to property inspections, building regulations, or customer service, and ensure your qualifications are clearly stated.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the housing sector and your commitment to helping others. Mention specific experiences that demonstrate your ability to identify and resolve damp and mould issues effectively.
Showcase Relevant Skills:In your application, be sure to highlight your technical skills, such as knowledge of building regulations and IT proficiency. Mention any certifications or training related to asbestos awareness or damp treatment, as these will strengthen your application.
How to prepare for a job interview at Gentoo Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Maintenance Surveyor, especially regarding damp and mould issues. Familiarise yourself with the key tasks mentioned in the job description, such as conducting property inspections and raising maintenance orders.
✨Showcase Your Technical Knowledge
Be prepared to discuss your knowledge of Building and Planning Regulations, as well as your experience in identifying building defects. Highlight any relevant qualifications or experiences that demonstrate your expertise in these areas.
✨Customer-Focused Approach
Gentoo Group values a customer-focused service, so be ready to share examples of how you've provided excellent customer service in the past. Discuss how you would handle customer queries related to damp and mould effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training provided for their IT systems or how the team collaborates on complex cases.
