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For Companies At a Glance
- Tasks: Manage and deliver the void property process, ensuring homes meet high standards.
- Company: Join Gentoo Group, a charitable organisation dedicated to providing quality homes.
- Benefits: Enjoy 31 days annual leave, flexible working, and a competitive pension scheme.
- Why this job: Make a real impact in your community by providing safe, high-quality homes.
- Qualifications: Full UK drivers licence and experience in social housing repairs required.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
The predicted salary is between 27000 - 37000 £ per year.
Overview
Join to apply for the Empty Property Officer role at Gentoo Group.
We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest in maintaining existing homes and building new ones to rent in Sunderland to help address the UK housing crisis. We would love for you to join us and help achieve our vision.
Salary
£32,976.00
Job Description
Empty Property Officer – Empty Homes Team (6-Month Secondment)
Are you ready to take on a new challenge and make a real impact? We are offering a 6-month opportunity to join our Empty Homes Team as an Empty Property Officer. In this role, you will play a key part in managing and delivering our void property process from inspections and complete surveys for our contractors to work from, ensuring properties meet our Lettable standard. You will help provide safe, high-quality homes while delivering excellent customer care at every step. You will be working with a supportive and collaborative team that makes a meaningful difference in our communities.
A full UK drivers licence is essential for this role.
Key Responsibilities
- Carrying out property inspections to identify required works and ensure homes meet our standards.
- Ordering materials accurately to support timely and efficient repairs.
- Conducting detailed inspections for condensation, dampness, and post-work quality checks.
- Supporting compliance with health and safety regulations.
- Collaborating with colleagues across the Group to deliver a seamless service.
- Referring to specialist services when needed (e.g., building surveyors).
- Managing job orders and documentation through our internal systems.
- Coordinating utility and energy supply management.
- Identifying and managing asbestos-related risks.
- Maintaining accurate records to support audit and operational needs.
- Ensuring a high-quality, customer-focused service at all times.
What We Are Looking For
- A full UK drivers licence.
- Demonstrable experience in social housing repairs and maintenance.
- Strong organisational and IT skills.
- Excellent communication and teamwork abilities with a proactive, can-do attitude and the ability to work independently.
- Experience in property inspections and repairs (tenanted or empty).
- A commitment to delivering outstanding customer service.
- Proven ability to meet performance targets.
- Knowledge of health and safety regulations, especially in empty properties.
- Flexibility to work additional hours when needed, including occasional evenings/weekends.
Benefits
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on Fridays
- Flexible and hybrid working
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover
- Access to private healthcare through the Health Cash Plan
- Competitive Aviva pension scheme – Gentoo will contribute up to 10% based on your personal contribution
- Salary sacrifice electric vehicle scheme
- Enhanced family-friendly leave
- Car mileage allowance if you use your personal vehicle for business purposes
- Life assurance cover to the value of 3 times your annual salary
Note: This description reflects the role details as provided. Other location postings and extraneous site content have been omitted to maintain a concise, focused job description.
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Empty Property Officer employer: Gentoo Group
Contact Detail:
Gentoo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empty Property Officer
✨Tip Number 1
Get to know the company! Research Gentoo Group and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit into their vision of providing quality homes.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to property inspections and customer service. Use real-life examples from your experience to demonstrate your skills and how you can contribute to the Empty Homes Team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Empty Property Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Empty Property Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it's property inspections or customer service, we want to see how you can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you're a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're keen on joining our mission!
How to prepare for a job interview at Gentoo Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Empty Property Officer role. Familiarise yourself with property inspections, health and safety regulations, and the importance of customer service in social housing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in property inspections and repairs. Highlight any situations where you successfully managed a project or improved a process. This will help the interviewers see how your skills align with their needs.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the organisation's goals. This shows that you’re engaged and thinking about how you can contribute to their mission of providing quality homes. Questions about their approach to community engagement or future projects can be great conversation starters.
✨Be Yourself
While it’s important to be professional, don’t be afraid to let your personality shine through. Gentoo Group values collaboration and a positive attitude, so showing your enthusiasm for the role and your commitment to making a difference will resonate well with the interviewers.