We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.
Property Services Assistant
Company: Gentoo Group Ltd
Salary: from £26,747 a year
Contract: 2 x 6-month fixed-term contract | Starting 4 January 2027
Hours: Full-time
Location: Sunderland, SR3 3XR
Working pattern: Hybrid - 2 days remote
Job type: Temporary
Posting date: 5 Nov 2026
Closing date: 16 Nov 2026
Summary
We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.
We may begin interviews before the closing date.
Job Description
- Provide day-to-day administrative support across the Property directorate, including preparing documents and correspondence, maintaining spreadsheets, processing post and keeping records up to date.
- Coordinate appointments and scheduling activity, ensuring trackers are accurate and outcomes and actions are recorded.
- Respond to enquiries through shared inboxes and by telephone, providing a helpful point of contact for customers, colleagues and partner teams.
- Escalate queries and issues to the appropriate person when further support is needed.
- Raise requests and orders, following the relevant processes and approval requirements.
- Maintain internal systems and databases, ensuring information is accurate and updated promptly.
- Support meetings by taking minutes, recording actions and distributing these to the relevant colleagues.
- Help the team continuously improve the way we work and the service we provide to our customers.
- This position is subject to a DBS check.
What you’ll bring
- Effective communication skills and the confidence to communicate with people at different levels.
- Excellent organisational skills, with the ability to manage competing priorities in a busy working environment.
- Strong IT skills, including experience of using Microsoft 365.
- Accurate and efficient administrative and data-input skills.
- Experience of providing comprehensive administrative support in a busy office environment.
- A strong commitment to providing excellent customer service.
- An understanding of the needs of vulnerable customers and the importance of a supportive and empathetic approach.
- GCSEs at grades A–C, or equivalent, in Maths and English, or Level 2 Functional Skills in Literacy and Numeracy.
- A collaborative, flexible and diligent approach, with a willingness to take responsibility and get things done.
- Experience of using corporate databases, or a willingness to learn Gentoo’s systems, including MRI Housing, Salesforce and MRI Asset.
- It would be great if you could also bring Experience of using advanced functionality in Excel.
- A good working knowledge of housing, customer relationship management or asset management systems.
Benefits and Perks
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on FridaysFlexible and hybrid working.
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
- Access to private healthcare through the Health Cash Plan.
- Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
- Salary sacrifice electric vehicle schemeEnhanced family-friendly leave
- Car mileage allowance if you use your personal vehicle for business purposes.
- Life assurance cover to the value of 3 times your annual salary.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Property Services Assistant in Sunderland employer: Gentoo Group Ltd
Gentoo is an exceptional employer, offering a supportive and flexible work environment that prioritises work-life balance with a standard 36-hour week and early finishes on Fridays. Our commitment to employee growth is evident through ongoing professional development opportunities and our recognition as a 'Great Place To Work'. Located in a vibrant community, we foster collaboration and innovation within our dynamic Property team, ensuring that our employees are engaged and empowered to make a meaningful impact in their roles.
