At a Glance
- Tasks: Support communities and deliver excellent neighbourhood services in Sunderland.
- Company: Gentoo, a charitable organisation dedicated to affordable housing.
- Benefits: Competitive salary, 31 days leave, flexible working, and health cash plan.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives and help create thriving communities.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 27900 - 38600 £ per year.
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent in Sunderland. If you share our passion for creating thriving communities and want to be part of something that truly matters, we would love for you to join us and help achieve our vision.
We are excited to offer fixed-term opportunities to join our Housing Management team as Neighbourhood Coordinators. These roles are ideal for individuals passionate about supporting our communities and delivering excellent neighbourhood services.
Role summary
Our Neighbourhood Coordinators play a vital role in shaping the services we deliver at Gentoo, working closely with our communities to make a real difference every day. You will be assigned an area patch within the City of Sunderland to support, so the ability to travel within the area is important. A UK driving licence is essential, and having access to a vehicle is highly desirable. We will reimburse business mileage to support your travel needs. The Neighbourhood Coordinator operates across the City of Sunderland, so your primary office location may change depending on service needs. A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.
Responsibilities
- Allocate empty homes fairly and transparently, considering the housing needs and aspirations of customers and potential customers.
- Manage a neighbourhood to create sustainable communities and places where people want to live, including estate management, addressing anti-social behaviour and tenancy management.
- Support customers to manage their rent payments, maximise their income and work with partners for those in financial difficulty, to minimise arrears and maximise rent collection.
- Engage with the wider community and relevant community groups to benefit customers and the environment.
- Work in partnership with other agencies to provide solutions for complex, vulnerable customers and housing issues.
- Support customers to provide feedback in a clear and accessible way in line with Gentoo's complaints policy.
- Accountability for achieving relevant key performance indicators (KPIs) and demonstrating professional and positive behaviours within the workplace.
- Collaborate with the Customer Voice team to maximise customer and resident involvement, enabling opportunities for customers to influence and be involved.
- Treat all customers with respect, warmth and compassion in every interaction, applying discretion and maintaining confidentiality.
- Ensure compliance with all regulatory and statutory requirements.
What we are looking for
- A full UK driving licence is essential, and access to a vehicle is highly desirable.
- A detailed understanding of housing issues, policies and procedures, including Regulatory Standards and Tenant Satisfaction Measures.
- An understanding of the current issues surrounding social housing and how these affect our customers' lives and needs.
- Adaptable to meet the travel requirements of the post with the needs of the business, including working remotely or from any of the Group's offices.
- Highly developed communication, negotiation, mediation and active listening skills.
- Highly developed interpersonal skills, the ability to quickly build rapport with customers and external partner agencies, and the ability to work as an integral part of a team are essential.
- Demonstrable administration skills, including knowledge of Microsoft packages and in-house systems, with proven ability to interpret data, effectively plan workload, adapt to changing priorities, and meet targets and deadlines.
We would also love you to have the following; however, these are not essential:
- A housing-related qualification
- Housing sector work experience
About Gentoo
We're a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they're proud to call home.
Benefits
- £32,976.00 per year
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year
- Early finish on Fridays
- Flexible and hybrid working
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more (some free child cover)
- Access to private healthcare through the Health Cash Plan
- Competitive Aviva pension scheme – Gentoo will contribute up to 10% based on your personal contribution
- Salary sacrifice electric vehicle scheme
- Enhanced family-friendly leave
- Car mileage allowance for business use
- Life assurance cover to the value of 3 times your annual salary
Neighbourhood Coordinator in Sunderland employer: Gentoo Group Ltd
Gentoo is an exceptional employer dedicated to creating thriving communities in Sunderland, offering a supportive work culture that values employee well-being and professional growth. With competitive benefits such as flexible working arrangements, generous annual leave, and a commitment to health and wellness, Gentoo empowers its Neighbourhood Coordinators to make a meaningful impact while enjoying a fulfilling career. Join us in our mission to provide quality homes and support for over 60,000 residents, and be part of a team that truly cares about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Coordinator in Sunderland
✨Tip Number 1
Get to know the company! Research Gentoo and its mission to create thriving communities. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to neighbourhood management and community engagement. Think about real-life examples where you've made a positive impact, as this will resonate well with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Gentoo and contributing to our vision.
We think you need these skills to ace Neighbourhood Coordinator in Sunderland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for creating thriving communities shine through. We want to see how much you care about making a difference in people's lives and how that aligns with our vision at Gentoo.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience and skills that match the Neighbourhood Coordinator role. We love seeing how your background fits with what we do, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. This will help us get a good sense of who you are and what you can bring to the team.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so get yours in as soon as possible through our website to ensure it’s considered!
How to prepare for a job interview at Gentoo Group Ltd
✨Know Your Community
Before the interview, take some time to research the City of Sunderland and its housing issues. Understanding the local community's needs will show your passion for creating thriving neighbourhoods and help you connect with the interviewers.
✨Showcase Your Skills
Be ready to discuss your communication, negotiation, and mediation skills. Prepare specific examples from your past experiences where you've successfully built rapport with customers or resolved conflicts, as these are crucial for a Neighbourhood Coordinator.
✨Understand the Role
Familiarise yourself with the responsibilities of a Neighbourhood Coordinator, especially around managing rent payments and engaging with community groups. This will allow you to demonstrate how your background aligns with their mission and the specific tasks you'll be handling.
✨Ask Thoughtful Questions
Prepare a few insightful questions about Gentoo’s approach to community engagement and how they measure success in their neighbourhood services. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
