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- Tasks: Lead business analysis to improve services and create value for our community.
- Company: Join Gentoo, a charitable organisation dedicated to providing quality homes in Sunderland.
- Benefits: Enjoy 31 days annual leave, flexible working, and a health cash plan.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience as a Business Analyst in regulated environments; strong analytical skills required.
- Other info: Collaborative culture with opportunities for personal development and growth.
The predicted salary is between 36000 - 60000 £ per year.
We're a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they're proud to call home. Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we'd love for you to join us and help achieve our vision. If you have any accessibility needs or require adjustments, please let us know—we're here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
Job Description:
Join us at Gentoo and play a key role in shaping the future of our services for customers, colleagues and business partners. Reporting to Gentoo's Business Analysis Manager, you'll partner across the Group to provide expert business analysis and improvement support.
You’ll bring structure, insight and curiosity to our continuous improvement activities - helping us identify opportunities, solve problems and deliver meaningful, measurable value.
What you will be doing:
- Lead and deliver a portfolio of business analysis and improvement activities across projects and business as usual work.
- Apply a range of tools and methodologies to deliver effective outcomes by:
- Defining clear problem statements with stakeholders.
- Selecting the most appropriate approaches, tools and techniques.
- Mapping, analysing and redesigning 'as is' and 'to be' processes to shape customer and business focused services.
- Creating user stories and capturing business requirements.
- Documenting all scenarios, including "happy" and "unhappy" paths.
- Facilitating cross functional discussions to gather insights and information.
- Producing clear verbal and written reports for stakeholders.
- Supporting user acceptance testing to ensure successful delivery.
- Capturing lessons learned to enhance future ways of working.
- Use data to support decision making and remain focused on the core problem.
- Collaborate across the business—including with IT, project and change teams—to deliver activity to plan.
- Maintain a strong understanding of what matters to customers, colleagues and business partners.
- Constructively challenge existing processes and ways of working, ensuring future solutions reflect best practice.
- Identify improvement opportunities aligned to our corporate strategy, enhancing customer experience, value for money and commercial benefits.
- Promote collaboration and cross Group working to support a One Gentoo approach.
- Stay current with business analysis and improvement best practices, continually evolving our methods and tools.
- Coach colleagues to strengthen business analysis awareness and capability across the Group.
What you will bring:
- Demonstrable work experience in the position of a Business Analyst within a highly regulated environment, ideally in Housing; however, other regulated sectors will be considered.
- Broad understanding of business improvement and analysis methodologies.
- Proven ability to map end to end 'as is' and 'to be' processes for technical and non-technical change.
- Practical experience with business analysis and improvement tools and frameworks, including:
- Lean Six Sigma
- Prince2
- Data analysis tools (Excel, Qlik, Tableau)
- ITIL
It would be great if you had the following:
- Experience in the housing or public sector, large scale digital transformation, and influencing senior stakeholders.
- Skills in ITIL and familiarity with Agile/Scrum and Waterfall delivery methodologies.
- Exposure to change management frameworks such as Prosci.
- Understanding of data warehousing and data architecture principles.
- Qualifications in Lean/Six Sigma and Business Analysis.
Some of our great benefits include:
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on Fridays.
- Flexible and hybrid working.
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
- Access to private healthcare through the Health Cash Plan.
- Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
- Salary sacrifice electric vehicle scheme.
- Enhanced family-friendly leave.
- Car mileage allowance if you use your personal vehicle for business purposes.
- Life assurance cover to the value of 3 times your annual salary.
Business Analyst in Sunderland employer: Gentoo Group Ltd
Contact Detail:
Gentoo Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Sunderland
✨Tip Number 1
Get to know the company inside out! Research Gentoo's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference in Sunderland.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common business analyst scenarios. Think about how you'd approach problem statements or process mapping. The more you rehearse, the more confident you'll feel when it counts!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and contributing to our vision of affordable housing.
We think you need these skills to ace Business Analyst in Sunderland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for creating thriving communities shine through. We want to see how much you care about making a difference in Sunderland and how your values align with ours.
Tailor Your Experience: Make sure to highlight your relevant experience as a Business Analyst. Use specific examples that demonstrate your skills in business improvement and analysis methodologies, especially in regulated environments like housing.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid jargon unless it’s necessary!
Apply Early: Don’t wait until the last minute to submit your application! We might close the vacancy early if we get a lot of applications, so make sure you apply through our website as soon as you can to secure your chance.
How to prepare for a job interview at Gentoo Group Ltd
✨Know Your Stuff
Before the interview, dive deep into the role of a Business Analyst. Familiarise yourself with methodologies like Lean Six Sigma and Prince2, as well as tools like Excel and Tableau. Being able to discuss these confidently will show that you're not just interested, but also knowledgeable.
✨Show Your Passion for Community
Since this organisation is all about making a difference in Sunderland, be sure to express your passion for community improvement. Share any relevant experiences or projects where you've contributed to positive change, and connect them back to their mission.
✨Prepare for Scenario Questions
Expect questions that ask you to map out 'as is' and 'to be' processes or to solve hypothetical problems. Practise articulating your thought process clearly, as this will demonstrate your analytical skills and ability to communicate effectively with both technical and non-technical audiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in business analysis or how they measure success in their projects. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
