Maintenance Surveyor

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home. Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.

If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.

We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.

Salary: £34,476.00

Job Description

Are you ready to make a real impact in the housing sector? Join our Property Maintenance team at Gentoo in the role of Maintenance Surveyor within our Damp and Mould team. We are dedicated to supporting our customers to live in safe, healthy, warm homes and ensuring any reports of damp or mould are dealt with efficiently and effectively. That\’s why we\’re looking for someone with expertise in identifying the root cause of defects and proposing appropriate remedial actions in line with Awaab’s Law.

As a key player in our repairs service, you\’ll be at the forefront of investigating reports of damp and mould, understanding their causes, providing invaluable advice to our customers, and raising repair orders to keep their homes safe and comfortable. Training will be given on our IT systems used for completing reports from inspections and the moisture detection equipment used by surveyors. We support a great work-life balance. As a Maintenance Surveyor you will work a standard 36-hour working week, Mon – Fri, with an early finish on Fridays. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required. We are also proud to be certified as a “Great Place To Work”. A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.

Key Responsibilities

• Carry out detailed full property inspections with a key focus on investigating reports of damp and mould in scope of Awaab’s Law, identifying causes and recommending effective and cost-efficient repairs / solutions. Provide appropriate guidance and information to customers as required.
• Identify any potential asbestos-containing materials whilst on site, coordinate asbestos survey requests and analyse results before issuing work or granting any permission requests.
• Raise maintenance works orders to properties where required (both internal & sub-contracted work) with relevant SOR, ensuring effective recording and reporting and ensuring all paperwork is completed accurately and on time.
• Identify building defects and Provide Building Technical Advice as required to members of the group as necessary, ensuring a high-quality, customer-focused service.
• Liaise with management regarding outcomes and results of inspections and trend analysis.
• Should business needs require, demonstrate competence in non-trade specific tasks, and flexibly support the management team as and when required.

Essential Criteria

• A Full UK Driving Licence.
• ONC/HNC in Construction, OR the ability to demonstrate equivalent work experience in a construction-related field.
• Practical knowledge of Building and Planning Regulations, Highway Regulations and Party Wall Act, with experience in detecting building defects, and identifying causes of damp and mould.
• Asbestos Awareness: successful candidate will complete an Asbestos awareness course provided by Gentoo; some knowledge of asbestos and its impact/processes around property repairs would be advantageous.
• Providing a customer-focused service.
• Excellent literacy, numeracy, technical and IT skills with experience of using a handheld device.
• Ability to work in internal/external environments.
• Excellent organisational, planning and negotiating skills.
• Planning and coordinating work.

Desirable Criteria

• Experience in applying damp and mould treatment products.
• Knowledge of asbestos and the impact/processes around property repairs.
• PASMA qualification.

Benefits

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays.
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme – Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme.
• Enhanced family-friendly leave.
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of three times your annual salary.