At a Glance
- Tasks: Show potential homes to customers and provide essential information about the properties.
- Company: Join a charitable organisation dedicated to creating affordable housing in Sunderland.
- Benefits: Enjoy 31 days annual leave, flexible working, and a health cash plan.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Strong communication skills and customer-facing experience are essential.
The predicted salary is between 26334 - 32186 £ per year.
We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland.
Every day, we provide more than 60,000 people with a place they’re proud to call home.
Our vision is clear: everyone deserves a good-quality home they can afford.
We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.
Job Description: Viewing Advisor 2x Positions Available Fixed-term opportunity until 31 March 2027 Full-time or part-time hours available
- What you will be doing
- Attend pre-arranged property viewings promptly and professionally.
- Welcome customers and show them around their potential new home.
- Provide clear information about the property and explain the next steps in the process.
- Respond to general customer questions and refer more detailed queries to the appropriate colleague.
- Record viewing outcomes and customer feedback promptly and accurately.
- Check properties before appointments and report any repairs, cleaning, presentation or access concerns.
- Work independently across different locations, managing your schedule and travel effectively.
- Work collaboratively with colleagues to provide a smooth and positive customer experience.
- What we are looking for
Essential
- Has excellent communication and interpersonal skills, with a friendly and customer-focused approach.
- Has experience of working in a customer-facing environment or dealing directly with members of the public.
- Can plan and manage their time effectively to meet scheduled appointments.
- Is reliable, punctual and confident working independently.
- Has good organisational skills and strong attention to detail.
- Is comfortable using IT and mobile technology to record and communicate information accurately.
- Can work flexibly, including Saturdays and some later appointments up to 19.00 pm.
- Holds a full UK driving licence and can travel between properties as required.
- A basic DBS check are required for this position (DBS funded by Gentoo).
Desirable
- Experience of working in housing, property, lettings or a similar customer-facing environment.
- Experience of working independently or in a field-based role.
- Confidence using digital systems while working remotely.
- Some of our great benefits include
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on Fridays.
- Flexible and hybrid working.
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
- Access to private healthcare through the Health Cash Plan.
- Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
- Salary sacrifice electric vehicle scheme.
- Enhanced family-friendly leave.
- Car mileage allowance if you use your personal vehicle for business purposes.
- Life assurance cover to the value of 3 times your annual salary.
We are one of the largest employers in Sunderland and a leading provider of social housing in the North East.
We are officially a Great Place to Work and employ more than 1,100 people in more than 200 different job roles.
We are proud of every colleague who helps make a difference in our communities and our customers’ lives.
Our Values, made by colleagues for colleagues
- We care about people.
- We take accountability.
- We shape the future.
- We bring leadership.
- We deliver.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
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Viewing Advisor in Sunderland employer: Gentoo Group Limited
Gentoo is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a strong focus on professional development, a supportive work culture, and the opportunity to contribute to safe and high-quality housing solutions in Sunderland, Gentoo offers a rewarding environment for Maintenance Technicians. Employees enjoy competitive benefits and the chance to engage directly with residents, fostering a sense of purpose in their work.
StudySmarter Expert Advice🤫
We think this is how you could land Viewing Advisor in Sunderland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gentoo Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gentoo Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Viewing Advisor in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gentoo Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Gentoo Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gentoo Group Limited!
How to prepare for a job interview at Gentoo Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
