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- Tasks: Join us as a Gas Service Engineer, servicing and repairing gas appliances in Sunderland homes.
- Company: Gentoo is a charitable organisation dedicated to providing quality homes for over 60,000 people.
- Benefits: Enjoy 31 days annual leave, flexible working, and a health cash plan with cashback options.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: You need a full UK driver’s licence and relevant gas engineering qualifications.
- Other info: Work hours are flexible, with early finishes in summer and training opportunities in renewable energy.
The predicted salary is between 29000 - 41000 £ per year.
We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of pounds every year to keep our existing homes safe and decent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We would love for you to join us to achieve our vision.
We are delighted to be investing and expanding our Property Safety team with a new opportunity for a qualified and experienced Gas Service Engineer, to carry out annual servicing, maintenance, repairs and breakdowns on all gas appliances/systems, associated equipment and controls within Gentoo's housing stock across the City of Sunderland.
Our customers are at the heart of Gentoo; therefore, providing excellent customer service is an essential part of this role. We are looking for a qualified Gas Service Engineer with knowledge and understanding of the Gas Regulations, relevant Health & Safety Regulations, Codes of practice and Guidance, and experience in Gas Engineering procedures in a domestic environment. We are looking for an individual who can communicate effectively with customers, colleagues and wider teams, ensuring Gentoo delivers excellent customer service to every customer.
Enjoy reduced working hours during the summer with early finishes at 1 pm and 3 pm. In the winter, our Gas Service Engineers work until 4.30 pm, Monday to Friday. Saturday morning work is required, with the following Friday off in return.
Training and development opportunities are available to all Gas Service Engineers, including products and the potential for training in renewable energy, air source heat pumps and qualification renewal to support you in building on your knowledge and skills to enhance work performance and achieve professional growth.
The role is subject to a basic DBS paid for by Gentoo. A full UK driver's licence is required.
Key responsibilities will include:
- Delivering high-quality servicing and repairs for gas appliances, systems, and equipment, ensuring compliance with gas safety installations, regulations, legislation, and Gentoo policy and procedures.
- Adhering to safe working practices in accordance with the Health & Safety Policy daily.
- Completing work to an exceptional standard, striving for first-time fixes where possible, and handling minor work associated with the job to ensure an excellent customer experience.
- Maintaining accurate and professional paperwork to reflect your dedication and attention to detail.
- Providing excellent customer service, embodying our core values in every aspect of the role.
- Supporting the Emergency Out-of-Hours Service as part of a rota and demonstrating flexibility by working Saturdays when required.
What we are looking for:
- A full UK driver's license
- City & Guilds Advanced Craft certificate in Gas Engineering/Plumbing or Heating, OR NVQ Level 2 or equivalent in Gas Engineering
- You must have a current gas competency qualification (ACS accreditation): CCN1, CENWAT, HTR1, CKR1
- Demonstrable knowledge and experience in services, repairs and the installation of domestic gas appliances
- Demonstrable knowledge of Gas Safety (Installation and use) Regulations
Desirable:
- It's highly desirable that you have certifications or qualifications such as G3 unvented hot water, solar thermal, and non-domestic gas.
Some of our great benefits include:
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on Fridays
- Flexible and hybrid working.
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
- Access to private healthcare through the Health Cash Plan.
- Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
- Salary sacrifice electric vehicle scheme
- Enhanced family-friendly leave
- Car mileage allowance if you use your personal vehicle for business purposes.
- Life assurance cover to the value of 3 times your annual salary.
Gas Service Engineer employer: Gentoo Group Limited
Contact Detail:
Gentoo Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Service Engineer
✨Tip Number 1
Familiarise yourself with Gentoo's core values and mission. Understanding their commitment to providing quality homes and excellent customer service will help you align your responses during interviews, showcasing how you can contribute to their vision.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role emphasises excellent customer service, be prepared to share specific examples of how you've successfully interacted with customers in previous positions.
✨Tip Number 3
Stay updated on the latest gas safety regulations and practices. Being knowledgeable about current standards will not only boost your confidence but also demonstrate your commitment to safety and compliance during discussions with the hiring team.
✨Tip Number 4
Network with current or former employees of Gentoo if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Gas Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Gas Service Engineer position. Familiarise yourself with Gentoo's values and mission to align your application with their goals.
Tailor Your CV: Highlight your relevant qualifications, such as your City & Guilds Advanced Craft certificate or NVQ Level 2 in Gas Engineering. Emphasise your experience with gas appliances and customer service skills, ensuring your CV reflects how you meet the job criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your commitment to providing excellent customer service. Mention specific experiences that demonstrate your knowledge of gas safety regulations and your ability to work effectively in a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves maintaining accurate paperwork.
How to prepare for a job interview at Gentoo Group Limited
✨Know Your Gas Regulations
Make sure you brush up on the Gas Safety (Installation and Use) Regulations. Being able to discuss these regulations confidently will show that you understand the legal framework surrounding your work as a Gas Service Engineer.
✨Demonstrate Customer Service Skills
Since providing excellent customer service is key for this role, prepare examples of how you've successfully interacted with customers in the past. Highlight your communication skills and how you handle challenging situations.
✨Showcase Your Technical Expertise
Be ready to discuss your qualifications and experience in gas engineering. Bring up specific instances where you've performed servicing, maintenance, or repairs on gas appliances, and be prepared to explain your approach to ensuring safety and compliance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s vision and how the Gas Service Engineer role contributes to it. This shows your genuine interest in the organisation and its mission, which aligns with their values-led approach.
