Community Safety Officer in Sunderland

We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision.
Salary :
£36,207.00
Job Description:
Are you passionate about making a real difference in your community? Are you seeking a role where you can contribute to building safer, stronger communities in Sunderland? We are looking for an enthusiastic and proactive Community Safety Officer to join our dedicated Safety & Support team.
As a Community Safety Officer, you will play a vital part in ensuring our neighbourhoods remain safe, supportive, and inclusive places for everyone. You will manage and resolve anti-social behaviour cases, working closely with customers, partners, and colleagues to deliver outstanding service and positive outcomes.
We support a great work-life balance, and as a Community Safety Officer at Gentoo, you will work a standard 36-hour working week, Monday to Friday, with an early finish on Fridays. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required. We are also proud to be certified as a "Great Place To Work".
A full UK driver's licence is essential for this position.
This position is subject to a basic DBS check, which will be arranged and paid for by Gentoo.
Key Responsibilities will include:
Accurately record and monitor all casework, ensuring progress is tracked and risk assessments are carried out efficiently.
Maintain high standards of case management in line with the organisation's policy and service requirements.
Demonstrate flexibility by working outside standard hours when necessary to investigate and address incidents of anti-social behaviour in our neighbourhoods, or to support our partners.
Confidently lead, participate in, and attend key meetings such as case conferences, court hearings, and multi-agency forums, taking a proactive approach to collaboration.
Develop and deliver training sessions to support the development of colleagues and share best practices.
Stay up to date with current legislation and best practice, to ensure you deliver a high-quality, responsive service.
Apply safeguarding procedures confidently and appropriately for both children and adults.
Ensure our service is accessible and inclusive, providing multiple ways for victims to report anti-social behaviour and receive support.
What we are looking for:
A full UK driver's licence.
A strong understanding of housing-related issues, policies, and procedures, including knowledge of Regulatory Standards and Tenant Satisfaction Measures.
Awareness of the legal frameworks, powers, and tools available to address anti-social behaviour, and the ability to apply these effectively and appropriately.
Highly developed communication and interpersonal skills, with an ability to engage people from a wide range of backgrounds.
Previous experience in social housing, community safety, or a similar customer-focused environment (desirable but not essential).
Direct experience in managing cases involving anti-social behaviour, with a focus on fair and proportionate outcomes.
Proven ability to work collaboratively with a wide range of partners and stakeholders to achieve shared goals.
Confidence and resilience in handling conflict or challenging situations, with a commitment to maintaining respectful and constructive communication.
Ability to work flexibly, manage competing priorities, and remain calm under pressure.
Commitment to equality, diversity, and inclusion in service delivery and teamwork.
A collaborative mindset and a passion for problem-solving.
Some of our great benefits include;

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme
• Enhanced family-friendly leave
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary