At a Glance
- Tasks: Deliver top-notch customer service in a vibrant casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy free food, flexible shifts, and a range of employee perks.
- Other info: Opportunities for growth and exciting social events await you!
- Why this job: Be part of a fun team and make memorable experiences for customers.
- Qualifications: A friendly attitude and willingness to work in a fast-paced setting.
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Free food on shift.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - Genting Casino in Kensington in London employer: Genting Malaysia Berhad
Genting Casinos in Kensington offers a vibrant and inclusive work environment where hospitality team members can thrive. With a strong focus on employee wellbeing, we provide an excellent salary, comprehensive benefits, and numerous opportunities for personal and professional growth, all while working in a fun, fast-paced atmosphere that values teamwork and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member - Genting Casino in Kensington in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the Genting brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Team Member - Genting Casino in Kensington in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the role of Hospitality Team Member. Highlight any relevant experience in bars or restaurants, and mention how you can contribute to our exceptional standard of customer care.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your key skills and experiences without rambling on too much.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genting Malaysia Berhad
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Share experiences where you’ve provided excellent customer service and how you handled challenging situations with a smile.
✨Know the Company
Do a bit of homework on Genting Casinos. Familiarise yourself with their values, services, and what makes them stand out in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've worked well in a team before, whether it was in a previous job or during group projects. Highlight your flexibility and willingness to support your colleagues.
✨Prepare for Practical Scenarios
Expect questions that may involve practical scenarios, like handling cash or serving food and drinks. Think about how you would ensure high standards of hygiene and presentation. Practising these scenarios can help you feel more confident during the interview.
