At a Glance
- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Other info: Opportunities for growth and participation in exciting social events.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: A friendly attitude and willingness to work in a fast-paced setting.
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member/ Waitress employer: Genting Malaysia Berhad
Genting Casinos is an exceptional employer, offering a vibrant work environment where hospitality team members can thrive in a fun and fast-paced setting. With a strong commitment to employee development, a wide range of benefits including private healthcare and mental health support, and a culture that celebrates diversity and individuality, we ensure our staff feel valued and supported. Join us at The Palm Beach Casino for a rewarding career where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member/ Waitress
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle busy situations – it’s all about that bubbly personality!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the Genting brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Hospitality Team Member/ Waitress
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the role of Hospitality Team Member. Highlight any relevant experience in bars or restaurants, and mention how you can contribute to our commitment to excellent customer care.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Genting Malaysia Berhad
✨Show Your Bubbly Personality
As a hospitality team member, your personality is key! Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with your interviewer to showcase your passion for customer service.
✨Know the Company and Its Values
Do a bit of homework on Genting Casinos before your interview. Understand their commitment to outstanding service and inclusivity. This will help you align your answers with their values and demonstrate that you're a great fit for their team.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle specific customer service situations. Think of examples from your past experiences where you provided excellent service or resolved issues effectively. This will show that you can think on your feet and are ready for the fast-paced environment.
✨Highlight Teamwork Skills
Being an effective team player is crucial in this role. Be prepared to discuss times when you've worked well in a team, contributed to improvements, or supported colleagues. This will illustrate your ability to collaborate and enhance the overall customer experience.
