At a Glance
- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy free food, flexible shifts, and a range of employee perks.
- Other info: Opportunities for growth and social activities like pub quizzes and tournaments.
- Why this job: Be part of a fun team and make memorable experiences for customers.
- Qualifications: A friendly attitude and willingness to work in a fast-paced setting.
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
- Company funded benefits
- Private GP helpline.
- Free food on shift.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - Genting Casino in Kensington employer: Genting Malaysia Berhad
Genting Casinos in Kensington offers a vibrant and inclusive work environment where hospitality team members can thrive. With a strong focus on employee wellbeing, we provide a comprehensive benefits package, including private healthcare, flexible working options, and opportunities for personal development through the Genting Academy. Join us to be part of a dynamic team that values your contributions and celebrates individuality while delivering exceptional customer service in a fun, fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member - Genting Casino in Kensington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your bubbly personality and commitment to great service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the Genting brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Team Member - Genting Casino in Kensington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to express yourself and share why you love working in a fun, fast-paced environment.
Tailor Your Application:Make sure to tailor your application to the role of Hospitality Team Member. Highlight your relevant experience in bars or restaurants, and mention any specific skills that align with our key responsibilities, like cash handling or food presentation.
Follow Instructions:Pay close attention to the application instructions. We appreciate candidates who can follow company procedures, so ensure you submit all required documents and complete any necessary forms as specified on our website.
Be Flexible:Since the role involves various shifts, including nights and weekends, mention your flexibility in your application. We value team players who are willing to adapt to different schedules, so let us know how you can fit into our dynamic team!
How to prepare for a job interview at Genting Malaysia Berhad
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Share stories that highlight your passion for customer service and how you’ve made customers feel special in the past.
✨Know the Company
Do a bit of homework on Genting Casinos before your interview. Familiarise yourself with their values, services, and what makes them stand out in the industry. This will show that you’re genuinely interested and can help you tailor your answers to align with their mission.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you’ve worked well in a team setting, especially in fast-paced environments. Highlight any experiences where you contributed to business improvement or helped a colleague out.
✨Prepare for Practical Scenarios
Expect some situational questions related to customer service and cash handling. Think about how you would handle difficult customers or busy shifts. Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.
