At a Glance
- Tasks: Provide a welcoming cloakroom service and manage customer belongings efficiently.
- Company: Join Genting, a leading global player in leisure and hospitality.
- Benefits: Flexible benefits, discounts, gym membership, and career progression opportunities.
- Other info: Enjoy company-funded events and a vibrant workplace culture.
- Why this job: Be part of a fun, fast-paced environment with great team spirit.
- Qualifications: Enthusiastic, reliable, and flexible team players with a positive attitude.
The predicted salary is between 12 - 15 £ per hour.
Resorts World is a leisure destination owned by Genting UK Ltd. Located opposite the Resorts World Arena and the NEC, it attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast‑paced working environment. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
Resorts World Casino is currently recruiting for a part‑time Cloakroom Assistant to join our team. This role requires working 16 hours per week on Fridays and Saturdays. You will be responsible for providing a professional and welcoming cloakroom service to our customers, ensuring their belongings are handled safely and efficiently whilst maintaining high standards of organisation and cleanliness.
- Delivering a warm and professional welcome, assisting all customers in a polite and friendly manner.
- Managing customer belongings, ensuring items are securely stored, well‑organised, and returned promptly.
- Maintaining the cleanliness and hygiene of the cloakroom area at all times.
- Communicating effectively with both customers and colleagues in a professional manner.
- Demonstrating excellent organisation and time‑keeping skills.
- Reporting customer queries or complaints promptly and appropriately.
- Adhering to all company procedures, including Health and Safety regulations.
- Working collaboratively as part of the wider casino team, building positive working relationships.
- Showing flexibility and a positive attitude towards changing priorities, procedures, and shift patterns, including weekend working.
In return for your commitment, we offer a competitive salary, development opportunities, and a wide range of employee benefits.
We’re Looking For:
- Enthusiastic about working for Genting, and strongly believe in our values.
- Friendly, helpful and supportive towards all team members.
- Take pride in their appearance.
- Reliable and hard working.
- Flexible to fit in with our 24‑hour business.
- Bring some personality and fun to the workplace.
What we offer:
- A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover.
- Numerous discounts across Resorts World Birmingham and the NEC Campus.
- Discounts across the wider Genting UK brand.
- Discounted on‑site gym membership.
- Discounted bus and rail passes with National Express.
- Pension.
- Uniform provided.
- Employee Assistance Programme.
- Free on‑site parking.
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
We also continually look at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and career progression through our online learning portal Genting Academy.
Cloakroom Assistant - 16 hours a week employer: Genting Malaysia Berhad
At Resorts World, we pride ourselves on being an inclusive and diverse employer that values individuality and the unique contributions of each team member. Located in a vibrant leisure destination, our Cloakroom Assistants enjoy a fun and fast-paced working environment with flexible benefits, competitive salaries, and numerous opportunities for personal and professional growth. Join us to be part of a dynamic team that celebrates hard work and fosters a culture of support and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Assistant - 16 hours a week
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Resorts World and its various brands. This will help you understand their values and culture, making it easier for you to connect during the conversation.
✨Tip Number 2
Practice your people skills! As a Cloakroom Assistant, you'll be interacting with customers all the time. Try role-playing with a friend to get comfortable with delivering a warm welcome and handling queries in a friendly manner.
✨Tip Number 3
Show off your organisation skills! Think about examples from your past experiences where you've managed tasks efficiently. Being able to demonstrate your ability to keep things tidy and organised will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in being part of the Resorts World team.
We think you need these skills to ace Cloakroom Assistant - 16 hours a week
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your excitement for the role shine through! We want to see that you're genuinely interested in working with us at Resorts World and that you resonate with our values.
Be Professional Yet Friendly:Remember, as a Cloakroom Assistant, you'll be the first point of contact for our customers. Use a warm and welcoming tone in your application to reflect how you'd interact with guests in person.
Highlight Your Organisation Skills:Since this role involves managing customer belongings, make sure to mention any relevant experience that showcases your organisational skills. We love candidates who can keep things tidy and efficient!
Apply Through Our Website:To make sure your application gets to us directly, head over to our website and apply there. It’s the best way to ensure we see your application and get you on board with our fantastic team!
How to prepare for a job interview at Genting Malaysia Berhad
✨Know the Company
Before your interview, take some time to research Resorts World and Genting UK. Understand their values, the services they offer, and what makes them unique in the leisure and hospitality sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Cloakroom Assistant, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone or resolved a difficult situation. This will demonstrate your friendly and supportive nature.
✨Dress to Impress
Since the role requires you to take pride in your appearance, make sure you dress smartly for the interview. A neat and professional look will not only make a good impression but also reflect your understanding of the importance of presentation in the hospitality industry.
✨Be Ready for Flexibility Questions
The job involves working weekends and adapting to changing priorities. Be prepared to discuss your availability and how you can manage your time effectively. Share any previous experiences where you had to be flexible or adapt to new situations, as this will highlight your reliability and positive attitude.
