At a Glance
- Tasks: Welcome guests with a smile and provide top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Enjoy great pay, flexible benefits, and a range of employee perks.
- Other info: Dynamic work environment with fun social activities and career growth.
- Why this job: Be the friendly face that makes our guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
JOB DESCRIPTION Are you the kind of person who makes a lasting first impression? Do you thrive in fast-paced environments and love creating warm, welcoming experiences for every guest? We're looking for a friendly, confident Welcome Host to be the face of our casino. You'll greet guests with professionalism and positivity, help guide their visit, and ensure everything runs smoothly from the moment they arrive. Key skills and responsibilities include: Welcoming all guests with a warm, customer-focused approach. Staying active and visible in the lobby to support guest interactions. Managing guest flow during busy periods with calm and efficiency. Confidently handling ID and Challenge25 checks with patience and professionalism. Promoting venue facilities, offers and events to enhance the guest experience. Supporting cloakroom duties and guiding guests around the venue. Keeping the lobby clean, tidy and up to date with notices and promotions. Liaising with other departments to ensure a seamless experience. Monitoring visitor numbers and ensuring compliance with company policies. Comfortable working with systems and completing checklists accurately. A positive, approachable personality with a passion for great service. Previous experience in hospitality or customer service preferred. In return for your comm...
Welcome Host employer: Genting Casinos
At Cromwell Road Casino, we pride ourselves on fostering a vibrant and inclusive work culture that values innovation and teamwork. As a Casino Manager, you will benefit from competitive remuneration, comprehensive training programmes, and ample opportunities for career advancement in the dynamic gaming industry. Located in a bustling area, our casino offers a unique environment where your contributions are recognised and rewarded, making it an excellent place to grow your career.
