Welcome Host - 40 hours per week - Birmingham Are you the kind of person who makes a lasting first impression? Do you thrive in fast-paced environments and love creating warm, welcoming experiences for every guest? We're looking for a friendly, confident Welcome Host to be the face of our casino. You'll greet guests with professionalism and positivity, help guide their visit, and ensure everything runs smoothly from the moment they arrive. Key skills and responsibilities include: Welcoming all guests with a warm, customer-focused approach. Staying active and visible in the lobby to support guest interactions. Managing guest flow during busy periods with calm and efficiency. Confidently handling ID and Challenge25 checks with patience and professionalism. Promoting venue facilities, offers and events to enhance the guest experience. Supporting cloakroom duties and guiding guests around the venue. Keeping the lobby clean, tidy and up to date with notices and promotions. Liaising with other departments to ensure a seamless experience. Monitoring visitor numbers and ensuring compliance with company policies. Comfortable working with systems and completing checklists accurately. A positive, approachable personality with a passion for great service. Previous experience in hospitality or customer service preferred. In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below. What we offer: Online Discount portal A range of "flexible benefits"* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance. Life Cover Numerous discounts across Resorts World Birmingham and the NEC Campus Discounts across the wider Genting UK brand Discounted on-site gym membership Discounted bus and rail passes with National Express Pension Uniform provided Employee Assistance Programme Free on-site parking Staff discount at Genting Hotel, Santai Spa, Sky Bar
Welcome Host - 40 Hours Per Week - Birmingham employer: Genting Casinos
At Cromwell Road Casino, we pride ourselves on fostering a vibrant and inclusive work culture that values innovation and teamwork. As a Casino Manager, you will benefit from competitive remuneration, comprehensive training programmes, and ample opportunities for career advancement in the dynamic gaming industry. Located in a bustling area, our casino offers a unique environment where your contributions are recognised and rewarded, making it an excellent place to grow your career.
