At a Glance
- Tasks: Lead a vibrant casino, ensuring top-notch customer service and team engagement.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Enjoy a competitive salary, bonuses, health plans, and flexible benefits.
- Other info: Engage in fun team activities and enjoy a supportive workplace culture.
- Why this job: Be an inspiring leader in a fast-paced, exciting environment with growth opportunities.
- Qualifications: Experience in gaming management and a passion for customer service.
The predicted salary is between 80000 - 80000 £ per year.
We are seeking a General Manager to lead our Luton Casino. This welcoming and vibrant venue offers a blend of traditional games such as Roulette and Blackjack, alongside modern slot machines and electronic gaming terminals. It's an exciting environment that provides customers with a comfortable and relaxed setting to enjoy their gaming experience at their own pace.
The successful candidate will have previous gaming experience, currently holding a General Manager or Deputy General Manager position. Applicants should have a proven track record in delivering outstanding customer service, building a highly engaged team and delivering excellent business results.
What we are looking for:
- Establish and maintain excellent customer service standards throughout the Casino
- Ensuring that Business Deliverables and Key Performance Indicators are met and maintained throughout the casino
- Working to deliver profitable business growth in line with the Company strategy, whilst adhering to all relevant legislation, regulations and Gambling Commission guidelines
- Demonstrate the ability to motivate, develop and deploy staff within all areas of the Casino
- Manage and support the development and training of all employees, to ensure that they maximise their potential through improving the Casino's financial and operational performance
- Ensure excellent internal communication is achieved within the casino and relationships with other Casinos, regional teams and central support functions are well maintained
- An engaging & inspiring leader, with excellent interpersonal and communication skills
- High levels of commercial awareness
- Self-motivated and highly driven to achieve exceptional business results
- Ability to work in a fast-paced environment
- Previous relevant experience in working in a leisure industry (e.g. shifts including late nights, F&B/hospitality offering, hotels, retail and leisure businesses)
The Benefits:
- Competitive salary
- Management bonus scheme
- Company-funded health cash plan
- Life cover
- Fantastic flexible benefits packages including dental, travel and critical illness insurance
- Great team social incentives with dedicated engagement funds
- Personal and professional development opportunities
Please note: As we are a casino operator, all prospective candidates must be over the age of 18. Salary: Up to £80,000.00 per annum.
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue
- 20% discounted gym membership
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits designed for employees to choose the best package for their personal needs
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health Screening
- Rewards, recognition, development, and events
- Career development opportunities
- Genting Academy online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
*Subject to eligibility.
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
General Manager in Watford employer: Genting Casinos
Genting Casinos is an exceptional employer, offering a vibrant and inclusive work environment in Luton where employees can thrive. With a strong focus on personal and professional development, competitive salaries, and a comprehensive benefits package, including health cash plans and flexible benefits, we ensure our team members feel valued and supported. Join us to be part of a dynamic team that celebrates individuality and fosters growth while delivering outstanding service in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the gaming and leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on a General Manager role!
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Show us that you understand what makes our casino unique and how you can contribute to that vibrant atmosphere. Tailor your answers to reflect our commitment to outstanding customer service.
✨Tip Number 3
Practice your leadership pitch! As a potential General Manager, you’ll need to inspire and motivate a team. Think about examples from your past where you’ve successfully led a team or improved performance. We want to hear your story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our exciting casino environment. Let’s make it happen!
We think you need these skills to ace General Manager in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your previous gaming experience and any leadership roles you've held. We want to see how your skills align with our vibrant casino environment!
Showcase Customer Service Skills:Since outstanding customer service is key for us, include examples of how you've delivered excellent service in past roles. Share specific instances where you went above and beyond to ensure customer satisfaction.
Demonstrate Leadership Experience:We’re looking for an engaging leader! In your application, mention your experience in motivating and developing teams. Talk about how you've built a highly engaged workforce and achieved business results.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Luton Casino.
How to prepare for a job interview at Genting Casinos
✨Know Your Games
Make sure you brush up on your knowledge of traditional games like Roulette and Blackjack, as well as modern slot machines. Being able to discuss these games confidently will show that you understand the core of the casino experience and can engage with both customers and staff effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in previous roles. Think about specific situations where you’ve improved team performance or customer service. This will demonstrate your ability to lead and inspire others in a fast-paced environment.
✨Understand Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the casino industry. Be ready to discuss how you’ve met or exceeded these metrics in past positions, as this will highlight your commercial awareness and focus on delivering profitable business growth.
✨Communicate Effectively
Practice your communication skills, as they are crucial for maintaining excellent internal relationships and ensuring smooth operations. Be prepared to discuss how you’ve facilitated communication between different teams or departments in your previous roles.
