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- Tasks: Deliver exceptional customer service and support in our vibrant gaming areas.
- Company: Join Genting Casinos, a leading leisure business with a fun atmosphere.
- Benefits: Enjoy competitive salary, flexible benefits, and a range of employee perks.
- Why this job: Be part of an exciting industry and create memorable experiences for customers.
- Qualifications: No prior gaming experience needed; just a passion for great service.
- Other info: Flexible shifts, career development, and fun social activities await you!
The predicted salary is between 24000 - 36000 £ per year.
JOB DESCRIPTION
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?
We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits – read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Slots Host employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible and enthusiastic! The job requires working various shifts, so highlight your willingness to adapt. Show your excitement about the vibrant gaming industry and how you can contribute to creating a fun atmosphere for customers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Genting Casinos site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our fantastic team.
We think you need these skills to ace Slots Host
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can create a warm and friendly atmosphere for our customers!
Be Flexible and Open-Minded: Mention your flexibility in working various shifts, including nights and weekends. We appreciate candidates who are adaptable and ready to jump in whenever needed!
Highlight Relevant Experience: Even if you don’t have gaming experience, share any customer service roles you've had. We value transferable skills, so tell us how your past experiences can help you excel as a slots host.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with us at Genting Casinos!
How to prepare for a job interview at Genting Casinos
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Think about how you can create a warm and friendly atmosphere for customers, especially in a vibrant setting like a casino. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with Slots and Gaming
Even if you don't have prior gaming experience, it’s a good idea to learn the basics of slot machines and electronic gaming. This will help you feel more confident during the interview and show that you're proactive about understanding the role.
✨Show Your Flexibility
Since the job requires working various shifts, be prepared to discuss your availability. Highlight any previous experiences where you’ve adapted to changing schedules or worked in dynamic environments. This will demonstrate your willingness to meet the needs of the business.
✨Engage with Promotional Activities
Research any current promotions or events that the casino is running. Being able to discuss these during your interview shows that you’re genuinely interested in the role and the company. Plus, it gives you a chance to showcase your communication skills!
