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- Tasks: Support gaming machines, diagnose faults, and manage technician schedules in a lively casino environment.
- Company: Join Genting Casinos, a leading UK leisure business with a commitment to outstanding customer service.
- Benefits: Enjoy perks like private GP access, gym discounts, mental health support, and flexible benefits tailored for you.
- Why this job: Be part of a dynamic team, enhance your technical skills, and contribute to an exciting gaming experience.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving in a fast-paced setting.
- Other info: Opportunities for career development and participation in fun social events like quizzes and tournaments.
The predicted salary is between 36000 - 60000 £ per year.
To provide a technical support service with regard to machine faults, diagnosis, installations and pre preventative maintenance.
Key duties and responsibilities include:
- Responsibility for organising the technicians within the casino so they can effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
- Provide regular updates with respect to regional issues to gaming product support manager and Club management.
- Be the first point of contact for the other technicians when it comes to advice on solving issues.
- Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
- Observe all machine accounting systems and maintain security procedures relating to this and provide support to the casino where necessary.
- Anticipate machine faults and be proactive in dealing with these and reporting these back to the gaming product support manager.
- Adhere to company SLA targets in relationship to gaming equipment repairs.
- Hold responsibility for making sure Pre Preventative Maintenance for the equipment is carried out within the club and ensuring appropriate records are kept.
- Ensure the technicians are compliant with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
- Be the first point of contact in the club and assist the project team when required with equipment installs and gaming floor moves.
- Assist the gaming product support manager with project work which will be beneficial to all technicians.
- Carry out any other duties that may be reasonably requested from time to time.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Senior Gaming Technician employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Gaming Technician
✨Tip Number 1
Familiarise yourself with the latest gaming equipment and technologies. Being knowledgeable about the specific machines used in casinos will not only help you during the interview but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Genting Casinos. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. As a Senior Gaming Technician, you'll need to showcase your ability to diagnose and resolve technical issues efficiently, so think of specific examples from your past experiences.
✨Tip Number 4
Research the company's values and recent developments. Understanding Genting Casinos' commitment to customer service and employee wellbeing will allow you to align your answers with their mission during the interview.
We think you need these skills to ace Senior Gaming Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in gaming or similar environments. Emphasise your problem-solving skills and any previous roles where you managed service calls or worked with gaming equipment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as your ability to organise technicians and manage machine faults, to demonstrate your understanding of the position.
Showcase Relevant Skills: Highlight key skills that align with the job requirements, such as technical troubleshooting, communication, and compliance with health and safety regulations. Use examples from your past work to illustrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Gaming Technician role.
How to prepare for a job interview at Genting Casinos
✨Know Your Technical Stuff
As a Senior Gaming Technician, you'll need to demonstrate your technical expertise. Brush up on common gaming equipment issues and solutions, and be prepared to discuss your experience with machine diagnostics and preventative maintenance.
✨Show Your Leadership Skills
You'll be responsible for organising technicians and being the first point of contact for advice. Highlight any previous leadership or mentoring experiences you have, and be ready to share examples of how you've effectively managed teams in high-pressure situations.
✨Understand the Company Culture
Genting Casinos values inclusivity and outstanding service. Research their company culture and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to maintaining a positive work environment.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
