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- Tasks: Deal popular casino games like roulette and blackjack while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant team culture.
- Benefits: Enjoy competitive salary, tips, private GP helpline, gym discounts, and flexible benefits.
- Why this job: Be at the heart of the action and make memorable experiences for our customers.
- Qualifications: Must be over 18, have a Personal Functional License, and excellent customer service skills.
- Other info: Flexible shifts, career development opportunities, and fun social events await you!
The predicted salary is between 24000 - 36000 £ per year.
Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack? We are currently looking for an experienced croupier to join our team. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area.
Key skills and responsibilities include:
- Inspect and deal all games within the casino, ensuring table security is to the highest standard possible.
- Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations.
- Ensure that game commentary is clear and company procedures are adhered to.
- Explaining the rules of games to customers, as well as other club facilities.
- Excellent customer service skills.
- Acknowledgement and understanding of customers’ needs.
- An efficient team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Please note applicants must be over the age of 18 and have the right to work in the UK.
WHAT WE OFFER
As well as an excellent salary and Gaming Tips, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Senior Croupier FFK - PFL Essential, Tips employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Croupier FFK - PFL Essential, Tips
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Brush up on your game dealing skills and customer service techniques. You might even want to role-play some scenarios with a friend to get comfortable explaining game rules and handling tricky situations.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for your interview. A smart appearance shows professionalism and respect for the opportunity.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Genting Casinos site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Senior Croupier FFK - PFL Essential, Tips
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with popular casino games like roulette and blackjack. We want to see how you can bring your expertise to our team, so don’t hold back!
Customer Service is Key: Since delivering top-notch customer service is at the heart of what we do, share examples of how you've gone above and beyond for customers in your previous roles. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your passion for the role shines through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Genting Casinos
✨Know Your Games Inside Out
As a Senior Croupier, you need to be an expert in games like roulette and blackjack. Brush up on the rules, strategies, and common customer queries. Being able to explain the games clearly will not only showcase your expertise but also demonstrate your commitment to excellent customer service.
✨Showcase Your Customer Service Skills
Customer service is at the heart of this role. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can relate these experiences to the specific needs of the casino environment, showing that you understand the importance of customer satisfaction.
✨Understand Company Procedures
Familiarise yourself with the company’s procedures and compliance requirements. During the interview, be ready to discuss how you would ensure adherence to these standards while maintaining a fun and engaging atmosphere for players. This shows that you take the role seriously and are prepared to uphold the company's reputation.
✨Be Ready for Shift Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability. Highlight your willingness to work nights and weekends, and share any previous experiences where you successfully managed varied schedules. This will show that you’re adaptable and ready to meet the demands of the job.
