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- Tasks: Deal popular casino games like roulette and blackjack while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant culture.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Be at the heart of the action and make memorable experiences for our customers.
- Qualifications: Must have Personal Functional License (PFL) and excellent customer service skills.
- Other info: Flexible shifts, career development opportunities, and fun social events await you!
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack? We are currently looking for an experienced croupier to join our team. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area.
Key skills and responsibilities include:
- Inspect and deal all games within the casino, ensuring table security is to the highest standard possible.
- Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations.
- Ensure that game commentary is clear and company procedures are adhered to.
- Explaining the rules of games to customers, as well as other club facilities.
- Excellent customer service skills.
- Acknowledgement and understanding of customers' needs.
- An efficient team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Please note applicants must be over the age of 18 and have the right to work in the UK.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Senior Croupier *PFL Required* in Reading employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Croupier *PFL Required* in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your game knowledge and customer service skills. Be ready to demonstrate your expertise in dealing games like roulette and blackjack during the interview. Show them you’re not just a croupier, but a top-notch one!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Genting values individuality, so don’t be afraid to show your unique approach to customer service and teamwork. They want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us. Don’t miss out on your chance to join the team!
We think you need these skills to ace Senior Croupier *PFL Required* in Reading
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with popular casino games like roulette and blackjack. We want to see how your skills can contribute to our team, so don’t hold back!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, especially when it comes to your understanding of company procedures and customer service.
Tailor Your Application: Take a moment to customise your application for the Senior Croupier role. Mention your Personal Functional License (PFL) and any relevant experience that aligns with our job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Genting Casinos
✨Know Your Games Inside Out
Make sure you brush up on the rules and strategies of popular casino games like roulette and blackjack. Being able to explain these clearly to customers during your interview will show that you're not just experienced, but also passionate about what you do.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your understanding of the importance of customer satisfaction in the role.
✨Understand Company Procedures
Familiarise yourself with the company’s procedures and compliance requirements. During the interview, be ready to discuss how you would ensure adherence to these standards while maintaining a fun and engaging atmosphere at the tables.
✨Be Ready for Shift Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability. Highlight your willingness to work nights and weekends, as this shows your commitment and adaptability, which are key traits for a successful croupier.
