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- Tasks: Deal poker games and provide top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading leisure business known for exceptional service across the UK.
- Benefits: Enjoy flexible benefits, private GP access, gym discounts, and mental health support.
- Why this job: Be part of a fun team, engage with customers, and develop your skills in a vibrant setting.
- Qualifications: Experience as a poker dealer and a Personal Functional License (PFL) are required.
- Other info: Participate in exciting social events like pub quizzes and football tournaments!
The predicted salary is between 24000 - 36000 £ per year.
Are you an experienced poker dealer looking for a new opportunity? Have you got exceptional customer service skills? We have a vacancy for an experienced poker dealer to join our fantastic team. You will be competent in dealing all games of equal chance within the card room, ensuring full compliance with company procedures and all relevant legislation whilst providing excellent customer service.
Key skills and responsibilities include:
- Dealing poker games within the casino, ensuring security is to the highest standard possible.
- Ensure that game commentary is clear and company procedures are adhered to.
- Explaining the rules of games to customers, as well as other club facilities.
- Excellent customer service skills.
- Acknowledgement and understanding of customers' needs.
- An efficient team player.
- Personal Functional License (PFL) required.
WHAT WE OFFER
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits* - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Poker Dealer employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Poker Dealer
✨Tip Number 1
Familiarise yourself with the specific poker games offered at Genting Casinos. Knowing the rules and nuances of each game will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Brush up on your customer service skills by practising how to engage with players effectively. Being able to communicate clearly and address customer needs will be crucial in showcasing your suitability for the role.
✨Tip Number 3
Network with current or former employees of Genting Casinos if possible. They can provide valuable insights into the company culture and what they look for in a poker dealer, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle various situations at the poker table, as demonstrating your problem-solving skills will be key to landing the job.
We think you need these skills to ace Poker Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a poker dealer. Familiarise yourself with the games you'll be dealing and the customer service expectations outlined in the job description.
Tailor Your CV: Highlight your relevant experience as a poker dealer, focusing on your customer service skills and any specific games you are proficient in. Use keywords from the job description to ensure your CV aligns with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the casino industry. Mention your experience, customer service skills, and how you can contribute to the team. Be sure to express your enthusiasm for working with Genting Casinos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the casino environment.
How to prepare for a job interview at Genting Casinos
✨Showcase Your Dealing Skills
Make sure to demonstrate your poker dealing skills during the interview. If possible, bring along any relevant certifications or proof of experience. Be prepared to discuss specific games you are familiar with and how you ensure compliance with company procedures.
✨Emphasise Customer Service
Since excellent customer service is key for this role, be ready to share examples of how you've provided outstanding service in previous positions. Highlight your ability to understand and meet customers' needs, as well as any feedback you've received from customers.
✨Know the Company
Research Genting Casinos and their values before the interview. Understanding their commitment to outstanding service and inclusivity will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations at the table. Think of examples where you've successfully managed conflicts or ensured a smooth gaming experience for customers.
