At a Glance
- Tasks: Lead a vibrant casino, ensuring top-notch customer service and business growth.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Enjoy a competitive salary, private healthcare, and flexible benefits tailored to you.
- Other info: Engaging team activities and career development opportunities await you.
- Why this job: Make an impact in a dynamic environment while developing your leadership skills.
- Qualifications: Previous gaming experience and strong customer service skills required.
The predicted salary is between 80000 - 80000 £ per year.
We are seeking a General Manager to lead our Luton Casino. This welcoming and vibrant venue offers a blend of traditional games such as Roulette and Blackjack, alongside modern slot machines and electronic gaming terminals. It's an exciting environment that provides customers with a comfortable and relaxed setting to enjoy their gaming experience at their own pace.
The successful candidate will have previous gaming experience, currently holding a General Manager or Deputy General Manager position. Applicants should have a proven track record in delivering outstanding customer service, building a highly engaged team and delivering excellent business results.
What we are looking for:
- Establish and maintain excellent customer service standards throughout the Casino
- Ensuring that Business Deliverables and Key Performance Indicators are met and maintained throughout the casino
- Working to deliver profitable business growth in line with the Company strategy, whilst adhering to all relevant legislation, regulations and Gambling Commission guidelines
- Demonstrate the ability to motivate, develop and deploy staff within all areas of the Casino
- Manage and support the development and training of all employees, to ensure that they maximise their potential through improving the Casino's financial and operational performance
- Ensure excellent internal communication is achieved within the casino and relationships with other Casinos, regional teams and central support functions are well maintained
Please note: As we are a casino operator, all prospective candidates must be over the age of 18.
Salary: Up to 80,000.00 per annum
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue
- 20% discounted gym membership
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits designed for employees to choose the best package for their personal needs
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health Screening
- Rewards, recognition, development, and events
- Career development opportunities
- Genting Academy online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
General Manager - Luton employer: Genting Casinos
Genting Casinos is an exceptional employer, offering a vibrant and engaging work environment in Luton where you can thrive as a General Manager. With a strong focus on employee development, competitive benefits including private healthcare and flexible packages, and a culture that celebrates diversity and teamwork, we ensure our staff feel valued and supported. Join us to lead a dynamic team in delivering outstanding customer experiences while enjoying numerous social activities and career growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the gaming industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of customer service standards and business performance metrics. We want you to shine when discussing how you can elevate our casino experience!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've motivated teams or improved operations. We love candidates who can demonstrate their ability to build engaged teams and drive results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our vibrant team at Genting Casinos.
We think you need these skills to ace General Manager - Luton
Some tips for your application 🫡
Show Your Gaming Experience:Make sure to highlight your previous gaming experience in your application. We want to see how your background aligns with the exciting environment of our Luton Casino, so don’t hold back on sharing your relevant roles and achievements!
Customer Service is Key:Since delivering outstanding customer service is crucial for us, be sure to provide examples of how you've excelled in this area. Share specific instances where you went above and beyond to create a fantastic experience for customers.
Team Leadership Matters:We’re looking for someone who can motivate and develop a team. In your application, mention your leadership style and any successful strategies you've used to engage and support your staff in previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application process!
How to prepare for a job interview at Genting Casinos
✨Know Your Games
Make sure you brush up on your knowledge of traditional games like Roulette and Blackjack, as well as modern slot machines. Being able to discuss these games confidently will show that you understand the core of the casino experience and can relate to both customers and staff.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or improved customer service standards. This is your chance to demonstrate your ability to build an engaged team and drive business results.
✨Understand Business Metrics
Familiarise yourself with key performance indicators relevant to the casino industry. Be ready to discuss how you've met or exceeded these metrics in previous roles. This will highlight your business acumen and commitment to profitable growth.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Good communication is crucial in a casino environment, so be prepared to discuss how you would maintain excellent internal communication and relationships with other teams. This will show that you can foster a collaborative atmosphere.
