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For Companies At a Glance
- Tasks: Lead and motivate the Live Table Gaming team to enhance customer experiences.
- Company: Join a leading casino brand known for its vibrant atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be at the forefront of gaming entertainment and make a real impact.
- Qualifications: Experience in gaming management and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and growth.
The predicted salary is between 36000 - 60000 £ per year.
Gaming Managers are responsible for achieving Gaming contribution targets by optimising gaming service delivery. Their roles are fundamental in displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaging customer experience.
Key Skills & Responsibilities:
- To ensure full compliance within the requirements of the Gambling Act 2005, Gambling Commission guidelines, Licensing conditions and codes of practice (LCCP), Company policy and procedures, including Employment Law and any other relevant legislation or authorities.
- To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner.
- Leads by example by maintaining physical presence and visible on the main gaming floor when on duty.
- To ensure all employees deliver exceptional levels of customer service in accordance with the "The Genting Experience" standards.
- Pro-actively manage all aspects of the casino operation when required to fulfil the role of duty manager, with special emphasis upon the delivery of effective, efficient on shift gaming performance.
- To maximise turnover and margin opportunities on all live table gaming and electronic offers, by deploying all available resources effectively to ensure appropriate table availability.
Gaming Manager in Luton employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gaming Manager in Luton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gaming industry. Attend events, join online forums, and don’t be shy about reaching out to current Gaming Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share examples of how you've motivated and empowered teams in the past. They want to see that you can lead by example and create an engaging environment for customers.
✨Tip Number 3
Be prepared to discuss compliance! Brush up on the Gambling Act 2005 and other relevant regulations. Employers will appreciate your knowledge and commitment to maintaining high standards in gaming operations.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your approach to highlight your experience in delivering exceptional customer service and managing gaming operations effectively.
We think you need these skills to ace Gaming Manager in Luton
Some tips for your application 🫡
Show Your Passion for Gaming: When writing your application, let your enthusiasm for gaming shine through! We want to see how much you love the industry and what makes you tick. Share any relevant experiences that highlight your passion and knowledge about gaming.
Tailor Your Application: Make sure to customise your application to fit the Gaming Manager role. Highlight your leadership skills and experience in customer service, as these are key to delivering 'The Genting Experience'. We appreciate when candidates take the time to align their skills with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We’re looking for clarity in your writing, so avoid jargon and fluff. Make it easy for us to see why you’re a great fit for the role by sticking to relevant details and examples.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Genting Casinos
✨Know Your Gaming Regulations
Familiarise yourself with the Gambling Act 2005 and the Gambling Commission guidelines. Being able to discuss these regulations confidently will show that you understand the legal framework of the industry and can ensure compliance in your role.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and empowered team members in previous roles. Highlighting your leadership style and how it aligns with creating an engaging customer experience will resonate well with interviewers.
✨Demonstrate Customer Service Excellence
Be ready to share specific instances where you delivered exceptional customer service. Relate these experiences to 'The Genting Experience' standards, showing that you understand the importance of customer satisfaction in gaming.
✨Problem-Solving Scenarios
Think of potential problem gambling situations and how you would handle them professionally. Discussing your approach to social responsibility will demonstrate your commitment to maintaining a safe and enjoyable gaming environment.
