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- Tasks: Deliver exceptional customer service and support in our vibrant gaming areas.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Enjoy competitive salary, flexible benefits, and a range of employee perks.
- Why this job: Be part of a fun industry while making customers' experiences unforgettable.
- Qualifications: No prior gaming experience needed; just a passion for great service.
- Other info: Flexible shifts, career development, and exciting social activities await you!
The predicted salary is between 20000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips - Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Slots Host in London employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Genting Casinos' social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their fun, vibrant environment.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during the interview!
✨Tip Number 3
Be flexible and ready to adapt! The job requires working various shifts, so be prepared to discuss your availability. Showing that you're open to different hours will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Slots Host in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering top-notch customer service. Share any experiences where you've gone the extra mile to make someone's day better – it really helps us see your enthusiasm!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it's a fun anecdote or a unique perspective, being authentic can set you apart from the crowd.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability clearly. If you're open to working nights and weekends, let us know – it shows you're ready to jump in and help out wherever needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Genting Casinos
✨Know Your Customer Service Basics
Since the role of a slots host revolves around delivering exceptional customer service, brush up on your customer service skills. Think about past experiences where you’ve gone above and beyond for someone, and be ready to share those stories during the interview.
✨Familiarise Yourself with Gaming
Even if you don’t have previous gaming experience, it’s a good idea to understand the basics of slot machines and electronic gaming. Do a bit of research on how they work and any popular games. This will show your enthusiasm and willingness to learn.
✨Show Your Flexibility
The job requires flexibility in working hours, including nights and weekends. Be prepared to discuss your availability openly and demonstrate that you’re adaptable. Mention any previous roles where you had to adjust your schedule to meet business needs.
✨Engage with the Company Culture
Genting Casinos values individuality and a fun atmosphere. During your interview, express your excitement about joining a vibrant team. Share any relevant experiences that highlight your ability to contribute positively to a lively work environment.
