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- Tasks: Deal popular casino games like roulette and blackjack while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant culture.
- Benefits: Enjoy competitive salary, tips, private GP helpline, and flexible benefits tailored to you.
- Why this job: Be at the heart of the action and make memorable experiences for our customers.
- Qualifications: Must be over 18, have a Personal Functional License, and excellent customer service skills.
- Other info: Flexible shifts, career development opportunities, and fun social events await you!
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack? We are currently looking for an experienced croupier to join our team. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area.
Key skills and responsibilities include:
- Inspect and deal all games within the casino, ensuring table security is to the highest standard possible.
- Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations.
- Ensure that game commentary is clear and company procedures are adhered to.
- Explaining the rules of games to customers, as well as other club facilities.
- Excellent customer service skills.
- Acknowledgement and understanding of customers’ needs.
- An efficient team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Please note applicants must be over the age of 18 and have the right to work in the UK.
WHAT WE OFFER
As well as an excellent salary and Gaming Tips, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Senior Croupier FFK - PFL Essential, +Tips in London employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Croupier FFK - PFL Essential, +Tips in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the casino industry and let them know you're on the lookout for a Senior Croupier role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your game knowledge! Make sure you're well-versed in the rules and strategies of popular games like roulette and blackjack. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've gone above and beyond for customers in previous roles. Being able to demonstrate your commitment to excellent service will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're genuinely interested in joining our team at Genting Casinos. Don't miss out on this opportunity!
We think you need these skills to ace Senior Croupier FFK - PFL Essential, +Tips in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with popular casino games like roulette and blackjack. We want to see how you can bring your expertise to our team, so don’t hold back!
Customer Service is Key: Since delivering top-notch customer service is a big part of the role, share examples of how you've gone above and beyond for customers in the past. We love seeing that passion!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Genting Casinos
✨Know Your Games Inside Out
Make sure you brush up on the rules and strategies of popular casino games like roulette and blackjack. Being able to explain these clearly to customers during your interview will show that you're not just knowledgeable but also passionate about the games.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this is crucial in the croupier role. Remember, it's all about making the gaming experience enjoyable!
✨Demonstrate Team Spirit
Croupiers work closely with their team, so be ready to discuss how you collaborate with others. Share experiences where you contributed to a positive team environment or helped resolve conflicts. This will highlight your ability to be an efficient team player.
✨Be Flexible and Ready to Adapt
Since the job requires working various shifts, including nights and weekends, be prepared to discuss your availability and willingness to adapt. Showing that you're flexible and can handle different situations will make you a more attractive candidate.
