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- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy a competitive salary, tips, and a range of fantastic employee perks.
- Why this job: Be part of a fun team and make memorable experiences for customers.
- Qualifications: A friendly attitude and a passion for customer service are essential.
- Other info: Flexible shifts, career development, and exciting social events await you!
The predicted salary is between 20400 - 28400 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events:
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member £25,452 + Tips in London employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member £25,452 + Tips in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! Being an effective team player is key in hospitality. Think of times when you've worked well with others, and be prepared to discuss how you can contribute to the team at Genting Casinos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Genting family. Good luck!
We think you need these skills to ace Hospitality Team Member £25,452 + Tips in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience in hospitality and customer service, and mention any specific skills that align with what we’re looking for, like cash handling or food preparation.
Follow the Guidelines: Pay close attention to the application guidelines. We appreciate when applicants follow our instructions, as it shows you can adhere to company procedures and processes, which is super important in our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits right there.
How to prepare for a job interview at Genting Casinos
✨Show Your Bubbly Personality
Since the role is all about customer service, let your personality shine through! Be friendly and approachable during the interview. Smile, make eye contact, and engage with your interviewer to demonstrate that you’re a perfect fit for the fun, fast-paced environment.
✨Know the Company Inside Out
Do your homework on Genting Casinos! Familiarise yourself with their values, services, and what makes them stand out in the hospitality industry. This will not only impress your interviewer but also help you tailor your answers to align with the company’s ethos.
✨Prepare for Scenario Questions
Expect questions that assess your customer service skills. Think of examples from your past experiences where you handled difficult situations or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Team Spirit
Being a team player is crucial in this role. Be ready to discuss how you’ve collaborated with others in previous jobs. Share specific instances where you contributed to team success or helped improve processes, showing that you can thrive in a collaborative environment.
