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- Tasks: Deliver top-notch customer service in a vibrant hospitality setting.
- Company: Join the exciting team at Resorts World Birmingham.
- Benefits: Flexible zero-hour contract with opportunities for fun shifts.
- Other info: Great career growth potential in a dynamic leisure destination.
- Why this job: Be part of a lively environment and meet diverse people every day.
- Qualifications: A bubbly personality and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Are you someone with a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join our team at Resorts World Birmingham on a flexible, zero-hour contract basis. In this role, you will be responsible for providing excellent customer service to our customers whilst following company procedures, processes and health and safety and hygiene regulations. This role will primarily be based between our esteemed Sky Bar & Restaurant and our Meeting & Events spaces across the resort.
This is a zero-hour contract position, meaning hours are not guaranteed and will be offered as required, based on business needs.
Key skills and responsibilities include:- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who demonstrates a positive, can-do attitude.
- Till operation and cash handling.
- Preparing and serving food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including evenings, weekends and bank holidays.
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - Zero Hours - Birmingham employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - Zero Hours - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Resorts World Birmingham. Familiarise yourself with their values and what they offer. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a friend or in front of the mirror. Think about how your bubbly personality and customer service skills can shine through your answers. We want to see that positive, can-do attitude!
✨Tip Number 3
Dress to impress! Even though it’s a hospitality role, looking smart and presentable can make a great first impression. Choose an outfit that reflects your personality while still being professional. Remember, you’re representing the brand from the get-go!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Hospitality Team Member - Zero Hours - Birmingham
Some tips for your application 🫡
Show Your Personality: We want to see your bubbly personality shine through in your application! Don’t be afraid to let your enthusiasm for customer service come across in your writing.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience you have in hospitality or customer service, and mention how you can contribute to our fun, fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Resorts World Birmingham.
How to prepare for a job interview at Genting Casinos
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Share personal anecdotes that highlight your passion for customer service and how you’ve made customers feel special in the past.
✨Know the Company
Do a bit of homework on Resorts World Birmingham. Familiarise yourself with their various brands and offerings. This will not only impress your interviewers but also help you understand how you can contribute to their vibrant environment.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've worked well in teams before, especially in fast-paced settings. Highlight your positive attitude and flexibility, as these traits are essential for success in a zero-hour contract position.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to customer service and cash handling. Think about how you would handle difficult situations or ensure high standards of hygiene and safety. Practising these responses will help you feel more confident during the interview.