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- Tasks: Deliver top-notch customer service in a vibrant hospitality environment.
- Company: Join the dynamic team at Resorts World Birmingham.
- Benefits: Flexible zero-hour contract with opportunities to work varied shifts.
- Other info: Embrace diversity and individuality in a supportive workplace.
- Why this job: Perfect for those who love a fast-paced, fun atmosphere and meeting new people.
- Qualifications: A bubbly personality and a passion for customer service are essential.
The predicted salary is between 10 - 12 £ per hour.
Are you someone with a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join our team at Resorts World Birmingham on a flexible, zero-hour contract basis.
In this role, you will be responsible for providing excellent customer service to our customers whilst following company procedures, processes and health and safety and hygiene regulations. This role will primarily be based between our esteemed Sky Bar & Restaurant and our Meeting & Events spaces across the resort. This is a zero-hour contract position, meaning hours are not guaranteed and will be offered as required, based on business needs.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who demonstrates a positive, can-do attitude.
- Till operation and cash handling.
- Preparing and serving food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including evenings, weekends and bank holidays.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - Zero Hours employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - Zero Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Resorts World Birmingham. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your bubbly personality! The job description mentions a passion for customer service, so let your enthusiasm shine through. Smile, be friendly, and don’t be afraid to let your personality come out during the interview.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our site, fill out your application, and keep an eye on your email for updates. We’re excited to see what you bring to the table!
We think you need these skills to ace Hospitality Team Member - Zero Hours
Some tips for your application 🫡
Show Your Personality: We want to see your bubbly personality shine through in your application! Don’t be afraid to let your enthusiasm for customer service come across in your writing. A little bit of charm can go a long way!
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience you have in hospitality or customer service, and mention how you can contribute to our fun, fast-paced environment at Resorts World Birmingham.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Genting Casinos
✨Show Your Personality
Since the role requires a bubbly personality, make sure to let your true self shine during the interview. Share anecdotes that highlight your passion for customer service and how you’ve made customers feel special in the past.
✨Know the Company
Do a bit of homework on Resorts World Birmingham. Familiarise yourself with their values, especially around customer care and inclusivity. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Demonstrate Team Spirit
Being an effective team player is key in hospitality. Prepare examples of how you’ve worked well in a team before, especially in fast-paced environments. Highlight your positive attitude and willingness to support your colleagues.
✨Be Ready for Flexibility
Since this is a zero-hour contract, be prepared to discuss your availability and flexibility. Show that you’re open to working various shifts, including evenings and weekends, and express your enthusiasm for adapting to the needs of the business.