At a Glance
- Tasks: Deliver top-notch customer service in a lively bar and restaurant environment.
- Company: Join Genting Casinos, a leading name in the UK's leisure industry.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of awesome perks.
- Other info: Great career growth opportunities and exciting social events await you!
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: No experience needed, just a positive attitude and a love for teamwork.
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member/ Waitress - London employer: Genting Casinos
Genting Casinos is an exceptional employer located in the vibrant city of London, offering a dynamic work environment where hospitality team members can thrive. With a strong focus on employee well-being, we provide a comprehensive benefits package, including private healthcare, flexible working options, and extensive career development opportunities through our Genting Academy. Join us to be part of a diverse team that values individuality and fosters a fun, engaging atmosphere while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member/ Waitress - London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your bubbly personality and customer service skills, as these are key for a Hospitality Team Member role.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. A professional appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance at landing the job!
We think you need these skills to ace Hospitality Team Member/ Waitress - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the role of Hospitality Team Member. Highlight any relevant experience in customer service, teamwork, and cash handling. We love seeing how your skills match what we’re looking for!
Follow the Guidelines:Pay close attention to the job description and ensure you follow any specific guidelines provided. This shows us that you can adhere to company procedures and understand the importance of health and safety regulations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fun and dynamic team at Genting Casinos!
How to prepare for a job interview at Genting Casinos
✨Show Your Bubbly Personality
As a hospitality team member, your personality is key! Make sure to let your bubbly side shine through during the interview. Smile, maintain eye contact, and engage with your interviewer to showcase your passion for customer service.
✨Know the Company and Its Values
Do a bit of homework on Genting Casinos before your interview. Understand their commitment to outstanding service and inclusivity. This will help you align your answers with their values and demonstrate that you're a great fit for their team.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle specific customer service situations. Think of examples from your past experiences where you provided excellent service or resolved issues effectively. This will show that you can think on your feet and are ready for the fast-paced environment.
✨Highlight Teamwork Skills
Being an effective team player is crucial in this role. Be prepared to discuss times when you've worked well in a team, contributed to improvements, or supported colleagues. This will illustrate your ability to collaborate and enhance the overall customer experience.
