At a Glance
- Tasks: Deliver top-notch customer service in a lively bar and restaurant environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy great pay, flexible hours, and awesome perks like gym discounts and mental health support.
- Other info: Opportunities for growth and exciting social events await you!
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: A friendly attitude and willingness to work in a fast-paced setting.
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
Hospitality Team Member/ Waitress employer: Genting Casinos
Genting Casinos is an exceptional employer that values its team members and fosters a vibrant work culture in the fast-paced hospitality industry. With a commitment to employee development, a wide range of benefits including private healthcare and mental health support, and engaging social activities, we ensure our staff feel valued and supported while delivering outstanding customer service. Join us in creating memorable experiences for our customers while enjoying flexible working arrangements and opportunities for personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member/ Waitress
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Dress to impress! Even though it’s a fun and casual environment, showing up looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Hospitality Team Member/ Waitress
Some tips for your application 🫡
Show Your Personality:When applying for a hospitality role, let your bubbly personality shine through! Use a friendly tone in your application to reflect the fun and fast-paced environment we thrive in at Genting Casinos.
Highlight Customer Service Skills:Make sure to emphasise your passion for customer service. Share any relevant experiences where you’ve gone above and beyond to ensure customers have a great time, as this is key to our success.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure to outline your skills and experiences without unnecessary fluff. This helps us see how you fit into our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at Genting Casinos
✨Show Your Bubbly Personality
As a hospitality team member, your personality is key! Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to showcase your passion for customer service.
✨Know the Company and Its Values
Do a bit of homework on Genting Casinos before your interview. Familiarise yourself with their values and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with difficult customers or working under pressure. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work as part of a team.
✨Dress the Part
Even though the role is in a fun environment, it's important to dress smartly for the interview. Aim for a polished look that reflects the professionalism expected in the hospitality industry. This shows respect for the opportunity and sets a positive tone.
