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- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group with 62,000 employees.
- Benefits: Enjoy flexible benefits, private GP access, gym discounts, and mental health support.
- Why this job: Be part of a fun, dynamic team while gaining valuable experience and skills.
- Qualifications: No specific qualifications required; just bring your enthusiasm and teamwork spirit!
- Other info: Flexible shifts available, including nights and weekends, perfect for students.
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Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?
We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Hospitality Team Member employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Show your personality! When you meet with us, let your bubbly nature shine through. We value enthusiasm and a positive attitude, so be sure to express your passion for customer service during the interview.
✨Tip Number 2
Familiarise yourself with our company values and the hospitality industry. Understanding what makes Genting Casinos unique will help you align your answers with our expectations and demonstrate your commitment to our mission.
✨Tip Number 3
Prepare examples of how you've worked effectively in a team. Since being a team player is crucial for this role, think of specific situations where you contributed to a group effort or improved customer experiences.
✨Tip Number 4
Be ready to discuss your flexibility regarding shifts. As we operate during nights and weekends, showing that you're adaptable and willing to work varied hours will make you a more attractive candidate.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your customer service experience in your CV and cover letter. Mention specific instances where you provided excellent service or resolved customer issues, as this is crucial for a hospitality team member role.
Show Your Team Spirit: Since being an effective team player is key, include examples of how you've successfully worked in teams before. This could be from previous jobs, volunteer work, or even group projects during your studies.
Demonstrate Flexibility: Mention your availability to work various shifts, including nights and weekends. This shows that you are adaptable and willing to meet the demands of the job, which is highly valued in the hospitality industry.
Tailor Your Application: Customise your CV and cover letter to reflect the specific skills and responsibilities mentioned in the job description. Use keywords from the job listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Genting Casinos
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for customer service.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will help you align your answers with what they are looking for in a candidate.
✨Highlight Teamwork Skills
Being an effective team player is crucial in this role. Prepare examples from your past experiences where you successfully collaborated with others to improve service or solve problems, showcasing your ability to contribute positively to the team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to handle difficult customers or manage multiple tasks at once, and be ready to explain how you approached these situations.
